Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

EDUCATION:

• Bachelor’s degree in business administration, Management, or a related field preferred.
• High School diploma (or equivalent) is required

EXPERIENCE:

• Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred.
• Minimum 1 years of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine)
• Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows a willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.

THE ROLE

The Systems Adoption Specialist plays a key role in supporting both community and departmental operations by promoting the effective and consistent use of policies, procedures, and digital tools. This position helps AvalonBay associates by monitoring compliance, offering technical support, and driving user adoption of operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.