GENERAL DESCRIPTION

Administers, coordinate changes, manages, and provides support for the applications to ensure their correct performance.

EDUCATION

Preferably a bachelor’s degree in Computer Science or Information Systems or certification related to Information Systems.

EXPERIENCE

• Experience administering applications.
• Experience with applications implementations and upgrades is preferred.
• Experience with incident management.
  Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

• Responsible for administering the applications assigned.
• Validates application usability and monitors system stability, ensuring that all operational tasks run error-free, and application performance is optimal.
• Manages recurring procedures of the applications.
• Keeps up to date documentation of all application procedures.
• Collaborates in the coordination of annual certifications for the assigned applications.
• Analyzes new requests and other application related investigations.
• Manages incidents to ensure they are reported and documented.
• Ensures each incident is analyzed, diagnosed and that its root cause is found.
• Recommends new controls to avoid incidents. Ensures communication with all BU and Operational Teams affected. Reports the issue, status and diagnosis.
• Coordinates Release Management/System enhancement.
• Collaborates in the process of task prioritization.
• Establish planning and execution of tests, usability and certification of application releases and changes.
• Ensure Evertec recommendations are effective and meet BU needs.
• Ensure that time frames are met according to all requirements.
• Ensure inclusion and integration of other applications that may impact the owned application performances.
• Manage ad-hoc requests of the applications in charge.
• Communication skills for the management and performance with internal and external customers and third parties.
• Support to the officers in the sales of commercial services (visits to customers with the officers).
• Ability to offer commercial services training that supports both internal and external customers.