The Opportunity

This exciting opportunity will involve developing and maintaining a deep understanding of business processes and information requirements across various enterprise-wide applications. You will support the efficient utilisation and adaptation of these applications to meet identified business needs. In addition, you will:

• Modify, configure, and administer applications and their interfaces.
• Provide 2nd level support for applications and their interfaces, including incident management, fault analysis, and configuration changes.
• Contribute to translating business requirements into technical designs and specifications for vendor quotes and implementation upon approval.
• Develop and maintain subject matter expertise (SME) in the portfolio of supported applications.
• Collaborate with stakeholders to define business and technical requirements for implementation.
• Maintain application performance through proactive monitoring, automation, and continuous improvement initiatives.
• Support the transition of project initiatives into operational support and contribute to planning and process documentation.

ABOUT YOU

You are an experienced, proactive Systems Analyst who excels in dynamic environments. You thrive on supporting the team to solve challenges and continually improve processes. We’re also seeking:

• Tertiary qualification in Computer Science, IT, Software Engineering, or similar
• 5+ years’ experience in systems analysis or similar roles within complex enterprise environments.
• Demonstrable understanding of application development standards and release/change management, including the software delivery lifecycle. Expertise in .Net Framework, ASP.NET, IIS, Azure Service Fabric, RESTful services, Power Automate.
• Excellent communication and documentation skills with a commitment to safety and continuous improvement.

ABOUT US

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.
Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.
We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Please refer the Job description for details