EXPERIENCE

Sr. Associate

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)
• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations
• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work
• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis
• Create and/or validate processes associated with organizational needs
• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script
• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes
• Point of contact for production support for operation team in issue resolution and troubleshooting
• Actively participate in daily huddles / stand-ups
• Maintain open communication with cross-functional and partner teams
• Special projects and/or other responsibilities as assigne