systems analyst sr- Global Technology Connect Point of Sales Support (Seatt at Starbucks

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Analysis, Technical Support, POS Systems, Payment Processing, Store Infrastructure, Leadership, Vendor Management, Communication, Collaboration, ITIL Practices, Incident Management, Agile Delivery, Training, Documentation, Issue Resolution, Continuous Learning

Industry

Retail

Description

Guide and mentor a third-level support team, fostering a culture of collaboration, accountability, and continuous learning. Serve as a trusted escalation point for complex POS issues, ensuring timely and thoughtful resolution. Generates new ideas and influences decisions within and outside team. Works effectively in a self-directed manner with minimal direction from lead and/or manager. Document system configurations, support workflows, and known issues to empower others. Provide training and guidance to support teams and stakeholders, helping them grow in their roles. Demonstrates working knowledge of all facets of systems development lifecycle and IT operations. Bachelor's degree in computer science, Information Systems, or equivalent experience. 7+ years of experience in systems analysis or technical support, ideally in a retail or POS environment. Proven leadership experience with technical teams and vendor management. Strong understanding of POS systems, payment processing, and store infrastructure. Excellent communication skills with a collaborative, relationship-first mindset. Familiarity with ITIL practices and incident management tools is a plus. Build and maintain strong relationships with external vendors supporting POS hardware, software, and payment systems. Ensure vendors are aligned with our values and service expectations and actively participate in issue resolution and system enhancements. Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders Facilitates user story creation and backlog grooming in an agile delivery environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

Guide and mentor a third-level support team while serving as a trusted escalation point for complex POS issues. Document system configurations and provide training to empower support teams and stakeholders.