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Boeing Global Services, TechOps Services and Support organization’s Customer Operations and Identity & Access Management Team is seeking a Systems and Data Analyst – Level 3 to join their team in Seattle, WA.
The position creates, maintains, revises and troubleshoots computing accounts and access. Participates in the development and testing of computing access management tools. Provides reports, documents and processes to support computing security audits. Provides metrics and reports on activities related to account management. Develops and provides training on access requirements to support deployment of new applications. Documents and maintain procedures for access administration and audit processes.
Responsibilities may include processing company and user level access service requests, troubleshooting to resolve access issues, technical support to customers, addressing questions, workload management, and issues that require in-depth knowledge of computing systems access and functionality. Analysis and problem-solving skills in support of continual improvement. Collaborating with cross-functional teams to ensure timely and satisfactory solutions for customers. A successful candidate will be driven, forward-thinking, a proactive problem-solver, and have knowledge and experience working in team environments.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Bachelor’s degree or 6 years professional experience equivalent
• 2+ years of experience with Identity & Access Management solutions and their place in provisioning services to customers
• 3+ years of experience in a related Identity and Access Data processing role
• Ability to advocate as the voice of or on behalf of external customers for technology insertion’s user testing.
• Experience using or applying metrics to measure performance against operations to ensure high quality delivery
• 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint); specifically, with strong Excel abilities.
• 1+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience using Salesforce Analytics
• Experience using Tableau Reports
• Experience using MS SharePoint, strong MS Office Suite experience, Confluence, Azure Dev Ops Team Foundation Server (ADO)
• 3+ years of experience in customer support roles
• Experience with implementation of projects for software systems, business operations, automation, continuous improvement, LEAN Methodologies, and systems thinking

• Process Internal and External Customer Access requests
• Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
• Self-driven management of workload in current and future ticketing system solutions; use rigor in work deliverable documentation for clarity and in completion.
• Performance against operational quality and delivery service level agreement expectations
• Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
• Provide input on defects and suggestions for improvements to work processing flow.
• Create and maintain job related documentation to assist customers and internal staff.
• Use and report issues to Access Product Specialists & Team Lead to ensure that Identify and Access Management tools meet operational requirements.
• Ability to build and maintain strong working relationships within matrixed organizations to support resolution for customer issues, inquiries, and requests.
• Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
• Utilize and leverage Emotional Intelligence Awareness for daily collaboration with colleagues.