Systems and Data Specialist - ZR_29565_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Administrative Support, Data Entry, Problem-Solving, Communication Skills, Organizational Skills, Workflow Automation, Helpdesk Software, System Integrity, Client Confidentiality, Training, Vendor Coordination, Ticketing System, Software Updates, Security Protocols, Compliance

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday, 9:00 AM to 5:00 PM, including a 30-minute lunch, a 15-minute morning break, and a 15-minute afternoon break | 35 paid hours per week. Position Overview The Legal Operations and Technology Assistant supports the daily operations by managing internal support tickets, maintaining system integrity, and assisting with technology-related projects. This role ensures that MyCase, Hona, ConvertKit, and related tools operate efficiently across all departments. The position provides first-line support for staff, manages access requests, resolves workflow issues, and coordinates with vendors or the Legal Operations and Technology Manager Key Responsibilities Technology and Systems Support - Monitor and manage the firm’s internal helpdesk or ticketing system for technology and operations requests. - Provide first-level support for MyCase, Hona, ConvertKit, LawPay, and other firm software systems. - Troubleshoot login issues, workflow errors, and document uploads within MyCase. - Assist with new staff setup and offboarding, including system access, passwords, and permissions. - Maintain a log of common issues and solutions to improve future efficiency. - Support testing and rollout of new features or automation tools under the direction of the Legal Operations and Technology Manager. Operational and Administrative Support - Track ticket response times and ensure timely communication with staff. - Document technology processes and maintain the internal knowledge base. - Assist with data entry, report generation, and cleanup projects within MyCase. - Coordinate small internal projects such as software updates, system audits, and training sessions. - Maintain accurate records of user requests, issues resolved, and pending escalations. Security and Compliance - Ensure all systems comply with firm security protocols and access controls. - Support routine password updates and two-factor authentication setup. - Assist with regular backups and integrity checks of client data. - Report any potential data or system vulnerabilities to the Legal Operations and Technology Manager. Collaboration and Training - Provide one-on-one support and basic training for staff members on system use. - Communicate with external vendors or service providers for minor troubleshooting as directed. - Participate in weekly operations meetings to review metrics and identify improvement opportunities. - Support firm initiatives related to technology adoption, automation, and efficiency. Requirements Qualifications - Associate’s degree in Business, Information Technology, Legal Studies, or a related field preferred. - One to three years of experience in a technical support, administrative, or operations role. - Experience with MyCase, Hona, ConvertKit, or other law firm systems is strongly preferred. - Basic understanding of law firm operations, client confidentiality, and data handling. - Strong organizational and communication skills with attention to detail. - Ability to work independently, manage multiple tasks, and follow established procedures. Preferred Skills - Familiarity with workflow automation tools such as Zapier. - Comfort using ticketing or helpdesk software to manage internal requests. - Experience working in a remote or hybrid environment. - Strong problem-solving and documentation skills. Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29565_JOB

Responsibilities

The Systems and Data Specialist manages internal support tickets, maintains system integrity, and assists with technology-related projects. This role provides first-line support for various software systems and ensures efficient operations across all departments.