Systems and Support Engineer at Pedders Shock Absorber Service Pty. Ltd

Dandenong South, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Support, Network Administration, Identity Management, ERP Support, ITSM, Service Delivery, Incident Resolution, Change Management, Technical Documentation, Vendor Management, Cloud Services, Stakeholder Management

Industry

Motor Vehicle Manufacturing

Description

About Us Pedders Suspension & Brakes is a proud Australian family-owned business with a long history, a strong future, and a solid association with motorsport. With global presence and being renowned for our quality product range, we are the market leaders in the undercar space, and when you join us, you join a strong national network and a team of high performers.The Opportunity We are currently seeking an experienced Systems and Support Engineer to join our IT team based in our support office at Dandenong South.Key Responsibilities Provide end-to-end BAU support across core technology platforms including end user computing, networks, telephony (8x8), identity (Okta), email systems, and business applications such as ERP (Pronto) and HRIS (SuccessFactors). Manage service delivery for assigned systems, including ticket triage, incident resolution, service performance monitoring, and adherence to agreed service levels. Support the implementation of new systems and enhancements, including requirements definition, testing, change activities, and coordination with vendors and internal teams. Oversee change, release, version control, patching, and upgrade activities to ensure system stability, security, and minimal business disruption. Develop and maintain system documentation, knowledge bases, training materials, and operational procedures to support consistent service delivery and user adoption. Monitor, report on, and drive continuous improvement in system performance, service quality, and operational efficiency across supported platforms. Build strong stakeholder and vendor relationships, ensuring clear communication of system changes, issues, impacts, and supporting effective technology adoption across the business. Why Join Pedders? Bonus structure - recognition of your great performance and behaviours that align to our Pedders' values. Our generous discounts on Pedder parts as well as other products and services through our Pedders Perks app which provides access to our rewards partners (retailers, utilities, insurance providers, petrol stations etc). Learning & Development Initiative - we believe strongly in continuous learning and pay for up to 5% of your base salary each year towards approved professional development courses as well as up to 5 days paid L&D leave to undertake courses. Reward and recognition program, in recognition for your outstanding performance and commitment to the Pedders values Flexible, hybrid working conditions, with 2 days WFH and onsite parking for office days. Generous employee referral program in recognition of referring suitable talent into Pedders Service milestone recognition, celebrating your dedication and loyalty to Pedders We provide a confidential and free of charge Employee Assistance Program, which offers one on one counselling sessions for employees and family members. Health and wellbeing initiatives - annual flu shot, general health check-up and skin check, monthly coffee and donut days We provide a clean, inclusive and safe working environment with family-centric values Career opportunities and progression; we love to promote and grow people within the business. We offer a combination of online and in-person training, for all areas of your position. What You Bring To The Team Bachelor’s degree in computer science, information technology or related discipline, or equivalent hands-on experience in infrastructure, systems support, and service delivery within a multi-site environment. Proven experience supporting core enterprise platforms including networking, cloud services (M365, Azure, AWS, SaaS), identity (Okta), telephony (8x8), ITSM tools (Zoho Desk, Halo ITSM) and enterprise business systems (ERP - Pronto, CRM, HRIS - SuccessFactors). Manage service delivery — ticket triage, incident resolution, performance monitoring and SLA adherence Strong background in ICT operations or systems support roles, with responsibility for BAU service delivery, end-user support, and infrastructure/platform maintenance in mid-sized organisations (500+ seats). Experience managing system implementations, upgrades, patching, version control, and change/release processes across complex technology environments. Demonstrated capability in creating and maintaining technical documentation, knowledge base content, operational procedures, and end-user support materials. Strong stakeholder, vendor, and customer service skills, with the ability to manage relationships, resolve issues effectively, and communicate technical information clearly to non-technical audiences. Excellent organisational and time management skills, with the ability to prioritise workloads across BAU support, operational improvements, and project-based activities in a fast-paced environment. How to Apply At Pedders, you don’t just land a career, you can join a brand for life. When you join us, you join a strong national network and a team of connected people who support each other, care about being the best that they can be – but also care about you. No matter your career destination, we’ll support you on the journey there. Are you ready to take the next step in your career journey and join a rewarding business and team? Click on the APPLY NOW button to upload your resume.

Responsibilities

Provide end-to-end BAU support for core technology platforms including networks, identity, and business applications like Pronto and SuccessFactors. Manage service delivery through ticket triage, incident resolution, and the implementation of system enhancements and upgrades.