Systems Coordinator - IT - Juneau at Central Council Tlingit & Haida Indian

Juneau, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Of Applicable State And Federal Laws, Knowledge Of Program Rules, Ability To Maintain Accurate Records, Dependable And Punctual, Project Management Skills, Conflict Resolution Skills, Customer Service Skills, Written Communication Skills, Verbal Communication Skills, Ability To Retain Confidentiality, Familiarity With Tlingit Culture, Familiarity With Haida Culture, Familiarity With Tsimshian Cultures

Industry

Government Administration

Description

Description Systems Coordinator Department: Information Technology Location: Juneau Exemption Status: Non-Exempt Pay Grade(s): 10-11 Purpose: The incumbent will maintain, upgrade, and manage the Tribal D/TribeVue software system and provide support to users of the system. Incumbent will provide training and technical assistance as needed to staff and management. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: • Setup/disable user accounts in Tribal D. • Provide employee training for users of Tribal D. • Reset passwords as necessary. • Establish approval structure and reassign roles. • Analyze and adjust issues with basic system workflow processes: search, insert, notes, file attachments, reports, and basic flows. • Assess issues with network connectivity. • Research log-in activity and provide reports as necessary. • Coordinate efforts with other IT staff as necessary. • Escalate product issues to Tribal D, Inc. Product Support, as necessary. • Coordinate new releases and patches among Tribal D, Inc. and Tlingit & Haida, as needed. • Update general ledger account codes, in coordination with Finance department. • Assist with IT help desk tickets when time allows. • Other duties as assigned. Requirements Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively: • Knowledge of applicable state and federal laws and requirements. • Knowledge of program rules and requirements. • Ability to maintain accurate, complete, and confidential records. • Dependable and punctual. • Excellent project management and conflict resolution skills. • Positive attitude toward public and staff. • Able to perform and coordinate several projects at one time. • Demonstrate excellent customer service skills. • Excellent written and verbal communication skills. • Ability to retain a high degree of confidentiality. • Familiarity with Tlingit, Haida and Tsimshian cultures. Minimum Qualifications (education, experience, skills): • Associate degree in computer technology/programming or related field. • Two (2) years experience in the IT field. Preferred Qualifications (education, experience, skills): • Five (5) years previous experience in system administration. • Two (2) years previous experience in TribeVue administration. Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: • The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: • Some travel may be required on small aircraft or ferry. • Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Responsibilities

The Systems Coordinator will maintain, upgrade, and manage the Tribal D/TribeVue software system while providing support and training to users. They will also analyze system workflow processes and coordinate with other IT staff as necessary.