Systems Engineer 3 at Sunward Federal Credit Union

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Active Directory, Microsoft 365, AWS, Terraform, PowerShell, VMware, Hyper-V, Datadog, Rubrik, Cloud Computing, Infrastructure Management, DevOps, Backup Solutions, Security Compliance, Scripting

Industry

Banking

Description

Description Job Scope Supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations. As the Credit Union continues to modernize its technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. Essential Functions Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy. Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management. Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management. Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience. Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting. Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles. Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management. Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment. Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption. Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning. Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA). Support vulnerability remediation efforts, access control management, and audit response processes. Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots. Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads. Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams. Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions. Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing. Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps. Performs other duties as assigned. Requirements Qualifications: Experience and Education Minimum of five years of experience in systems administration, infrastructure engineering, or cloud operations. Hands-on experience with: Windows Server (2016-2022), including Active Directory, DNS, DHCP, and Group Policy Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune Microsoft Entra ID (Azure AD) and Entra Connect for hybrid identity management VMware or Hyper-V virtualization platforms AWS services such as EC2, S3, IAM, VPC, and RDS Infrastructure monitoring and observability using Datadog Backup platforms including Rubrik and AWS native backup tools (e.g., AWS Backup, EBS/RDS Snapshots) Bachelor’s degree in information technology, computer science, or related field, or equivalent combination of education and relevant work experience. Preferred certifications: AWS Certified SysOps Administrator or Solutions Architect—Associate Microsoft Certified: Windows Server Hybrid Administrator or Azure Administrator VMware VCP CompTIA Security+ or equivalent Knowledge Demonstrates applied knowledge of enterprise infrastructure architectures, including hybrid on-premises and cloud systems, virtualization, and core Microsoft technologies. Applies expertise in cloud governance, cost optimization, automation, and DevOps principles to improve infrastructure efficiency and resilience. Integrates IT regulatory compliance standards (e.g., NCUA, FFIEC, GLBA) into infrastructure design and operations to support security, audit readiness, and risk mitigation. Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps. Skills/Abilities Analyzes complex infrastructure issues using sound troubleshooting techniques across diverse systems and cloud platforms; anticipates potential impacts and implements effective solutions. Proficient in scripting and automation using PowerShell, Bash, or Python to improve consistency, accuracy, and efficiency of system management. Balances operational stability, security, and innovation by applying practical judgment and adhering to regulatory and organizational policies. Communicates technical information clearly and effectively to varied audiences—including peers, stakeholders, and non-technical partners—to build understanding and support. Documents systems, processes, and incident responses thoroughly to ensure knowledge sharing and compliance with audit requirements. Works independently on most assignments with minimal oversight; proactively identifies obstacles and initiates corrective action or escalation when appropriate. Collaborates cross-functionally to design, deploy, and optimize infrastructure solutions that enhance member experience and operational efficiency. Mentors and guides less experienced team members by sharing expertise and encouraging best practices. Manages multiple priorities and deadlines effectively while maintaining attention to detail and quality. Adapts to changing technology landscapes and operational needs with flexibility and a continuous improvement mindset. Physical Requirements/Work Environment Participates in a rotating on-call schedule to provide critical system support outside of regular business hours. Supports a hybrid work environment, with the flexibility to work remotely or on-site as operational needs and system coverage require. Requires occasional afterhours and weekend work to perform changes or maintenance on production systems. Must be able to respond promptly to urgent infrastructure issues that may arise during non-standard hours. Typical work involves sitting at a workstation for extended periods, with occasional lifting or moving of equipment related to physical server and data center maintenance.

Responsibilities

The Systems Engineer 3 supports the design, implementation, and administration of enterprise infrastructure across on-premises and cloud environments. This role ensures stable, secure, and efficient operations while contributing to infrastructure solutions that enhance reliability and service delivery.