BRENNAN. WHERE TRUE PERFORMANCE THRIVES.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

THE ROLE

In this position, you will be providing 1st through to 3rd level IT support for all our clients at different levels - Small, Midsize and Enterprise. You will also be performing on-site work for our Managed Services and Service Pack Clients.

YOUR KEY RESPONSIBILITIES:

• You will be responsible for the day-to-day operations of our client’s IT infrastructure.
• Be involved in key IT projects, managing smaller projects on your own.
• Maintain ownership of IT incidents and escalations.
• Communication with customers to identify pain points across their infrastructure.
• Identifying gaps or issues within the customers’ IT environments.
• Work with senior consultants and account management staff to ensure effective management of the clients.

SKILLS YOU NEED TO BE SUCCESSFUL IN THE ROLE:

• Prior experience in an MSP/service delivery or client focussed position (or similar), providing a wide range of IT support.
• Minimum of 3 years’ experience providing support across of a broad range of IT infrastructure including desktops, servers, networking, cloud, mobile devices and storage.
• Sound working knowledge of Hypervisor platforms such as including Microsoft Hyper-V and VMware vSphere.
• Sound working knowledge of hardware platforms including HPE, DELL, IBM, Lenovo, Cisco, Meraki, Juniper, Fortinet and Sophos.
• Implementation and troubleshooting experience of Cloud based hosted platforms such as Office 365, Azure, AWS Google or Mimecast.
• Solid communication and interpersonal skills, with a customer centric mindset.
  Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.
  Brennan is an equal opportunity employer