As a key member of the CFS Brands IT Operations department, you will play a crucial role in shaping and maintaining IT service that exceeds the expectations of our organization and its users. Your expertise will be instrumental in driving efficiency, innovation, and excellence across our enterprise-level systems. In this dynamic position, you’ll collaborate closely with IT management to optimize and evolve our operating systems, applications, and hardware infrastructure. Your problem-solving skills will be put to the test as you serve as the go-to escalation point for our End User Services team, tackling complex issues that require your advanced technical acumen. As a forward-facing IT professional, you’ll have the opportunity to interact directly with various business units, showcasing not just your technical prowess but also your interpersonal skills. We’re seeking a team player who can bring a positive attitude, foster collaboration, and embody our “team first” philosophy throughout CFS Brands. This position combines technical expertise with business acumen and leadership. You will be joining a team that is expected to power the technological backbone of CFS Brands and help drive our continued success in the digital age.

EDUCATION / EXPERIENCE:

• Bachelor’s Degree in Computer Science, Information Systems, or related field. Master’s degree preferred.
• Advanced certifications such as MCSE (Microsoft Certified Solutions Expert), CCNP (Cisco Certified Network Professional), or AWS Certified Solutions Architect required.
• Additional certifications in Azure (AZ-303/304 or AZ-400), VMware (VCP-DCV), and security (CISSP) highly desirable.

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

1. Microsoft Technologies Expertise:

• Minimum 7 years of hands-on experience with Microsoft server technologies, including Windows Server 2016/2019/2022.
• Advanced knowledge of Active Directory, including complex forest and domain designs, trust relationships, and fine-grained password policies.
• Expert-level understanding of Group Policy, including WMI filters, item-level targeting, and PowerShell-based management.
• Proficiency in Microsoft 365 suite, including advanced features of Exchange Online, SharePoint Online, and Teams.

1. Cloud and Virtualization:

• Demonstrated expertise in Azure IaaS and PaaS services, including Azure AD Connect, Azure Site Recovery, and Azure Backup.
• Experience with hybrid cloud architectures and migration strategies from on-premises to cloud environments.
• Advanced knowledge of VMware vSphere 6.x/7.x, including vCenter, vSAN, and NSX.
• Familiarity with containerization technologies such as Docker and Kubernetes.

1. Networking and Security:

• In-depth understanding of networking protocols (TCP/IP, DNS, DHCP, OSPF, BGP) and implementation in enterprise environments.
• Experience with software-defined networking (SDN) concepts and implementation.
• Proficiency in configuring and managing enterprise-grade firewalls, IDS/IPS systems, and VPNs.
• Thorough understanding of PKI infrastructure and certificate management.

1. Scripting and Automation:

• Expert-level PowerShell scripting skills, including creating complex modules and leveraging DSC (Desired State Configuration).
• Experience with infrastructure-as-code tools such as Terraform or ARM templates.
• Familiarity with Python or Bash scripting for cross-platform automation.

1. Database and Application Support:

• Advanced knowledge of MS SQL Server, including high availability configurations, Always On Availability Groups, and performance tuning.
• Experience with database backup strategies, including point-in-time recovery and log shipping.
• Understanding of application delivery and load balancing concepts.

1. Monitoring and Management:

• Proficiency with enterprise monitoring solutions such as SCOM, Nagios, or Zabbix.
• Experience implementing and managing SIEM solutions for security event monitoring and compliance reporting.
• Knowledge of IT service management frameworks (ITIL v4) and experience with ITSM tools.

1. Project Management and Business Acumen:

• Proven experience in leading complex IT projects from conception to completion.
• Ability to create detailed project plans, risk assessments, and cost-benefit analyses.
• Strong understanding of IT governance frameworks and compliance standards (e.g., NIST, ISO 27001, GDPR).

1. Advanced Troubleshooting Skills:

• Expertise in using advanced troubleshooting tools like Wireshark, Process Monitor, and Windows Performance Toolkit.
• Ability to perform root cause analysis on complex, multi-tiered application environments.

1. Continuous Learning and Innovation:

• Demonstrated commitment to staying current with emerging technologies and industry trends.
• History of implementing innovative solutions to improve system performance, security, or efficiency.

1. Soft Skills:

• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong leadership abilities, including experience mentoring junior team members.
• Proven ability to work effectively under pressure in a 24/7 operational environment.

Please refer the Job description for details