ABOUT CODEBLUE, THE MANAGED IT SERVICES SECTOR OF FUJIFILM BUSINESS INNOVATION NEW ZEALAND

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: ‘We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 200 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

SKILLS & EXPERIENCE

We are looking for proven experience in a service delivery or systems engineer capacity, ideally within a relevant service provider or integrator.

IT technical experience across most of the following areas:

• Microsoft core server technologies including, Active Directory Services, Exchange, SQL Server
• Desktop and laptop deployment & support
• Basic networking (LAN/WAN) experience, with knowledge of switching and routing technologies
• Basic virtualization & cloud computing experience
• Understanding of firewalling & security principles & technologies
• Mobile computing technologies

ABOUT THE ROLE

As a Systems Engineer at CodeBlue you will deliver top quality ICT service, support, and IT project delivery to all CodeBlue clients. Diagnosing technical problems is at the heart of our engineering team, supporting desktop and the related server environment of our clients, with a ‘fix it once’ attitude and proactive approach to ensure all clients have efficient and stable IT environments.
You will review clients on-going technology needs, and provide them with a technology roadmap, assisting them in achieving their business objectives. This will be achieved by preparing required scoping, design, and project implementation documents, and to assist in developing client SLAs as required.

MAIN DUTIES INCLUDE:

• Diagnose technical problems in desktop and the related server environment of assigned clients, with a ‘fix it once’ attitude and proactive approach.
• Deliver simple desktop infrastructure projects.
• Customer relationships are developed and maintained via effective relationship building through honesty, credibility and consistency.
• Existing clients are retained through effective relationship management (including prompt and timely service & support, proactive identification of capacity, performance, security, or other such issues, as well as a cycle of regular contact with key client contacts)