YOUR ROLE AS A SYSTEMS ENGINEER:

As a Systems Engineer at Docufree, you’ll play a pivotal role in ensuring the stability, security, and scalability of enterprise IT systems. You’ll troubleshoot complex challenges, recommend improvements, and serve as a trusted technical resource for both colleagues and clients. Your expertise will help minimize downtime, safeguard infrastructure, and enhance performance.

KEY RESPONSIBILITIES:

Infrastructure & Troubleshooting

• Provide functional expertise on IT infrastructure, hardware, and software
• Diagnose, investigate, and resolve chronic system issues to minimize downtime
• Perform testing to identify improvements for system stability and performance

Planning & Optimization

• Recommend enhancements to infrastructure, processes, and procedures
• Contribute to project planning, forecasts, and growth initiatives
• Improve and enforce standard operating procedures

Collaboration & Leadership

• Serve as a technical escalation point for the IT team
• Educate peers on infrastructure changes and best practices
• Document issues and generate detailed Findings Reports for management

Customer-Focused Support

• Act in the best interest of customers and the overall team
• Demonstrate accountability, ownership, and positive interactions