Systems Engineer at Heiden Technology Solutions

Saginaw Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

21.63

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Engineering, Network Infrastructure, Troubleshooting, Technical Support, Security Best Practices, Disaster Recovery, User Account Management, Communication Skills, Problem Solving, Attention to Detail, Organizational Skills, Customer Focus, Collaboration, Adaptability, Time Management, Analytical Skills

Industry

IT Services and IT Consulting

Description

Description Department: Operations Travel Required: Minimal Reporting to: Engineering Manager Position Type: Full – Time In Person Human Resources Contact: Human Resources Manager Pay Range: $21.63/hour - Company Overview Heiden Technology Solutions is a Managed Service Provider located in Saginaw, Michigan. HTS is set on transforming our client's IT infrastructure by delivering innovative, reliable, and tailor-made technology solutions. We offer Simple IT packages to either help our client's overall structure or strengthen their current IT department. We are looking for employees who are customer-focused with a positive mindset. These individuals will adapt well in an always changing industry and offer proactive, detail-driven solutions. As part of our team, you will work with innovative technology, receive continuous training, and support, and contribute to a culture that values teamwork, growth, and personal development. - Job Summary As a Systems Engineer, you will play a vital role in supporting and maintaining the organization’s IT infrastructure, working under the supervision of the Engineering Manager you will contribute to the design, implementation, and management of systems and networks. This position may require extended work hours at night and weekends to accommodate business needs. This also requires participation in Engineering on call rotation for after hours. - Responsibilities Assist in installation, configurations, and maintenance of server operation systems (Windows Server, Linux) Manage user accounts, permissions, and access controls. Monitor system performance and troubleshoot issues proactively. Support network infrastructure, including routers, switches, firewalls, and VPNS. Assist in the implementation and maintenance of networking protocols and services. Troubleshoot network connectivity and performance issues. Assist in the development and maintenance of hardware and software assets. Collaborate with vendors for hardware and software troubleshooting. Install and update software applications, ensuring security and compliance. Follow security best practices to safeguard systems and data. Assist in implementing and monitoring security measures, including firewalls and antivirus solutions. Ensure Compliance with relevant industry standards and regulations. Implement and manage data backup solutions. Develop and test disaster relief recovery issues. Provide technical support to end–users, addressing hardware and software issues. Respond to helpdesk tickets that escalate or schedule and resolve incidents in a timely manner. Document troubleshooting steps and resolutions for future reference. Work collaboratively with cross –functional teams and departments Communicate technical information effectively to both technical and non-technical stakeholders. Participate in meetings and contribute to the decision-making process Requirements Must have a valid driver's license and a clean driving record. Dependable transportation. Physically able to lift 50 lbs. Ability to pass Heiden’s engineering test. - Education and Experience Bachelor’s degree or comparable experience in information technology, computer science or related field. CompTIA Network+ or industry equivalent (Other advanced certifications (E.g., CySa+, ASEP, CSEP) are an advantage). Familiarity with server and networking technologies. - Skills Excellent Organizational and time management skills Strong attention to detail and priority management Effective communication and interpersonal skills Customer Focused with a commitment to providing exceptional service. Ability to Work Independently and Collaboratively within a team. Proactive problem-solving and analytical skills Eagerness to learn and adapt to new technologies quickly. Professional, Reliable, and strong work ethic

Responsibilities

As a Systems Engineer, you will support and maintain the organization’s IT infrastructure, contributing to the design, implementation, and management of systems and networks. You will also provide technical support to end-users and troubleshoot various hardware and software issues.