Systems Engineer I at Commonwealth Savers Plan

Chesterfield, Virginia, USA -

Full Time

Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

70000.0

Posted On

16 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Backup, Mathematics, Cs, System Administration, Mobile Devices, Desktop Operating Systems, Active Directory, It, Routing, Servers, Information Security, Switching

Industry

Information Technology/IT

Description

Title: Systems Engineer I
State Role Title: Systems Engineer I
Hiring Range: $60,000 - $70,000
Pay Band: UG
Agency: Commonwealth Savers Plan
Location: ARBORETUM NORTH CHESTERFIELD
Agency Website: www.commonwealthsavers.com
Recruitment Type: General Public - G

MINIMUM QUALIFICATIONS

Associate degree in IT, CS, Mathematics, or related field preferred or an equivalent combination of education and experience
2+ years technical experience in service desk support, system administration, or networking
Experience administering users in Microsoft Active Directory and Exchange
Experience troubleshooting a variety of technical platforms including PC’s, mobile devices, and telecommunication equipment
Knowledge of desktop operating systems, servers, and office applications
Knowledge of information security best practices and standards
Ability to communicate technical issues to diverse audiences with varying technical knowledge
Ability to prioritize and manage multiple requests
Knowledge of networking technologies including AD, server and PC security, backup and recovery, and basic switching and routing

How To Apply:

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Responsibilities

Provide all technical support for: PCs, printers, phones, networks, hardware, software, and maintenance including, but not limited to, installations, configurations, software, security patches and updates
Provide remote support for work at home users and troubleshoots remote access issues
Respond to users’ technical problems when reported to the ServiceDesk, troubleshoots issues and tracks resolution for departmental reporting
Ensure backups are completed daily; research and resolve any backup issues; maintain tape storage library; and perform restoration tests at prescribed intervals
Document processes and procedures
Support departmental projects including new system implementations and configuration set up
Provide support for new employee onboarding, provides requested equipment, and update asset management systems to record technical hardware and software assets assigned to staff
Report on and help procure end user technical assets needed to perform their job functions
Assist with maintaining an adequate cyber security posture for the division and the agency