Systems Engineer I at ISG Technology

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Backup, Restore, Virtual Infrastructure Support, Project Implementation, Technical Expertise, Communication, ConnectWise Data Entry, Teamwork, Problem Solving, After Hours On Call Support, Pre-sales Technical Support, Documentation, Workload Prioritization, Break/Fix Support, Vendor Relationship Management, Virtualization

Industry

Information Technology & Services

Description

Description About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: 1) Assigned Projects / Tickets 2) Vendor Certifications 3) Utilization and Billable Hours Job Summary: Responsible for the completion of service tickets and support of infrastructure systems for the Data Center Services team. The Systems Engineer I will provide broad technical expertise across all disciplines mentioned. Daily work will primarily focus on customer backup/restore and virtual infrastructure support. Additional work will include assisting senior engineers with projects related to backup services and virtual/physical infrastructure. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Ability to create and implement detailed action plans. Complete ConnectWise data entry in an accurate and timely fashion. You will use your COLLABORATIVE SKILLS to: Work both independently and as a member of a team for project execution. Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems. Participate in team training programs in order to maintain standards of the team. Participate in rotation of after hours on call support. Ability to communicate and present objectives verbally and in writing to a variety of audiences. Ability to work independently in a self-directed manner and collaboratively as a team leader or member. Support the company by completing other job duties as assigned. You will use your TECHNICAL SKILLS to: · Successfully execute implementation projects for all sizes of ISG customers. · Provide technical expertise across a broad range of solutions and products. · Provide pre-sales technical support to pre-sales team as needed. · Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation. · Ability to manage and prioritize complex, changing workloads in a challenging technical environment. You will use your CUSTOMER SERVICE SKILLS to: · Provide break/fix support to ISG customers. · Attend client opportunity meetings as a technical engineer. · Develop and maintain positive relationships with vendors and keep current on technology products. · Travel to client sites and/or data center sites may be required, approximately 50%. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations. Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership – Lead people and get results through others in a positive and inspiring manner. Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support – Follow company policies and procedures and complete other duties as assigned. Judgment – Include appropriate people in decision-making process. Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Bachelor’s Degree, or Associate’s Degree with equivalent experience required. Minimum of 2-4 years of experience working with systems environments required. Experience working with standard sales methodologies and supporting tools and applications required. Implements and maintains systems environments. Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. Competency in the following technologies: Virtualization Server/compute Storage Backup and Replication / BC/DR Microsoft Stack Security You will follow the ISG Technology Core Values: Humor & Fun We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We’re inclusive and create activities that align with people’s interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We’re creative thinkers who can adapt to evolving situations. We’re humbly confident, know our stuff, are willing to coach and be coached. We’re willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Responsibilities

The Systems Engineer I is primarily responsible for completing service tickets and supporting infrastructure systems for the Data Center Services team, focusing daily on customer backup/restore and virtual infrastructure support. Additional duties involve assisting senior engineers with projects related to backup services and virtual/physical infrastructure.