About the job

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Title – Systems Engineer II

Reports to – Manager, EUX VDI

Function – Information Technology

Direct Reports - No

Job Summary

Systems Engineer II build, implements, and qualify solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements. The Systems Engineer establishes and cultivates successful relationships with our business units and provides escalation to EUX Engineering. This is a tollgate into engineering for business requirements and production.

The ideal candidate will have hands-on experience with Citrix technologies, a strong troubleshooting ability, and a passion for providing excellent support and service. This role involves maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.

Essential RESPONSIBILITIES And ACCOUNTABILITIES

• Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users
• Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
• Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
• Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
• Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops
• Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions
• Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
• Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.