ESSENTIAL FUNCTIONS:

• Monitor, manage, and configure the client’s servers, endpoints, and devices.
• Alert stakeholders for outages and service degradation. Record the Incidents and correlate them to prevent future issues.
• Identify client RPO/RTO and design, implement, and support BCDR plans
• Ensure client servers, endpoints, and devices maintain the newest released patches/firmware.
• Manage, Document, and Configure client backups; including remediation when issues arise.
• Create documentation for client environments including network topology diagrams.
• Assist Network Engineer on outages and issues.
• Create policies, standards, and procedures for the NOC Team.
• Design remediation for identified vulnerabilities as identified.
• Responsible for handling all proactive communications with clients and setting expectations during service outages.
• Manage SAN/NAS and other storage solutions.
• Communicate with third party vendors and partners to resolve issues as needed.
• Work and Track client projects to completion.
• Communicate and Resolve issues with other teams in Summit 7.
• Create Automation and Workflow for common tasks.
• Manage Hyper-V and/or VMware
• Manage on-prem backups

ADDITIONAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Customer onboarding to management systems
• Software management and deployment
• Hardware management and deployment
• Other duties as assigned.

Required

• Five (5)+ years of hands on experience directly related to the listed essential functions.
• Experience with building servers/hypervisors, server upgrades, and migrations.
• Solid proficiency with Active Directory
• Security+ CE Certification or IAT Level 2 equivalent
• Administrative skills in several operating systems, such as Windows, Mac OS, Linux, Android, and iPhone OS
• Proficient in Mobile Device Management (MDM)
• Basic networking, supporting, and monitoring of Firewalls, Switches, WAPS, endpoints, servers, etc.
• Administrative experience with Remote Monitoring and Management (RMM) Tools
• Administrative understanding of cloud technologies such as Azure
• Experience managing antivirus at an administrative level.
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.
• Ability to work independently and a strong desire for personal and professional development.
• Ability to identify and evaluate trends in industry best practices and policies.
• S. citizen with the ability to pass an extensive background check.
• Experience Automating Tasks and Processes.
• Experience using Out of Band (OOB) tools, iDRAC, or iLO.

Optional / Desired

• Microsoft, CompTIA, and/or Cisco certifications etc.
• MD-102,
• Server+,
• Network+,
• Linux+
• Experience supporting VDI environments.
• Experience supporting Linux.
• Experience Managing SQL.
• Experience with Microsoft Power tools.
• Experience with vulnerability management.
• Scripting, PowerShell, CLI, etc.
• Bachelor’s degree in computer science or MIS from a reputable institute.
• Knowledge of Entra ID / Entra Connect