JOB DESCRIPTION

Overview
Remote eligible.
First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.
As a Systems Engineer III – Software Packager you will be a member of the bank’s Associate Technology Services team. This role will be responsible for packaging and deploying new desktop software for internal requests and enterprise-wide projects. This role will also provide software installation and deployment guidance to the Bank’s Tier-1 and Tier-2 support teams. Lastly, this position will create custom reports per requests and perform other related tasks including compliance reporting and change management using industry-standard deployment and reporting tools like ServiceNow, MECM/SCCM, Jamf, SQL Queries, CM Reporting Services, etc.

DESIRED SKILLS AND QUALIFICATIONS

• Experience with cloud technologies (e.g., Azure, AWS).
• Knowledge & familiarity with SQL & NQL
• Familiarity with Agile and Waterfall project management methodologies.
• Knowledge of network topology and security principles.
• Experience with enterprise applications specific to the banking industry.
• Knowledge of collaboration tools like Slack, Jira, or Confluence.
• Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)
  This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
  The base pay for this position is generally between $107,000 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
  Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
  First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
  Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
  The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
  If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.

Bachelor’s Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

• Experience working on installation or application packaging teams in a large enterprise environment.
• Experience working in the banking or financial services industry is a plus.
• Technical Skills:
• Strong knowledge of MacOS and Windows Desktop Operating Systems.
• Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
• Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports.
• Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.
• Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs).
• Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues.
• Soft Skills:
• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a “can-do” attitude and comfort working with ambiguity.
• Strong customer service skills and a customer-focused mindset

• Application Packaging:
• Create and modify software installation packages for macOS and Windows applications using industry-standard methods and tools (e.g., CM Task Sequences, Flexera AdminStudio, MSIX Packaging Tool, Advanced Installer, Jamf, InstallShield, PowerShell, etc.), ensuring adherence to enterprise standards and security protocols.
• Develop and maintain scripts and wrappers (e.g., PowerShell App Deployment Toolkit (PSADT), VBScript, PowerShell, Bash) for automating application installations and deployments.
• Implement and manage privilege elevation solutions for application deployments.
• Create and maintain accurate documentation of packaging processes and procedures.
• Deployment and Troubleshooting:
• Coordinate with software owners, project team stakeholders and software packaging requestors to gather application packaging, testing & deployment requirements.
• Assist with the automated deployment of packaged software using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM) and Jamf.
• Perform testing and validation of application packages to ensure functionality and compatibility across different macOS and Windows versions.
• Troubleshoot and resolve application and package-related issues, including deployment failures and compatibility problems.
• Provide support for desktop-related projects, including operating system upgrades, deployments, and patching.
• Security and Compliance:
• Ensure all application packages conform to established enterprise and industry security standards
• Implement and maintain secure coding practices and integrate security testing into the development lifecycle.
• Regularly update and patch systems to address vulnerabilities and stay ahead of emerging threats.
• Adhere to strict access controls and the principle of least privilege, limiting access to critical systems and sensitive data.
• Collaboration and Communication:
• Work closely with other IT teams, including development, security, and operations, to ensure seamless software delivery.
• Communicate effectively with end-users and stakeholders to gather requirements, provide updates, and address concerns.
• Participate in incident response planning and execute recovery procedures in the event of security breaches.
  Qualifications

Bachelor’s Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

• Experience working on installation or application packaging teams in a large enterprise environment.
• Experience working in the banking or financial services industry is a plus.
• Technical Skills:
• Strong knowledge of MacOS and Windows Desktop Operating Systems.
• Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
• Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports.
• Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.
• Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs).
• Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues.
• Soft Skills:
• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a “can-do” attitude and comfort working with ambiguity.
• Strong customer service skills and a customer-focused mindset.