SKILLS REQUIRED

• Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
• Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
• Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
• Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
• Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
• Ability to identify and troubleshoot InTune issue; modify existing InTune policies
• Exchange/Office 365
• Understand mail flow from sender to recipient
• Update/change Send & Receive Connectors
• Legal Hold/eDiscovery/Compliance
• Creating new Transport rules
• Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
• Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
• Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
• Basic understanding of network routing including the difference between dynamic & static routing
• Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
• Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
• SQL knowledge
• RBL checks, contacting vendors to fix
• Basic knowledge of SQL services, servers, and different SQL applications
• Ability to troubleshoot SQL Server service issues
• Troubleshoot ODBC and determine if issues are server or client-side
• Basic understanding of SAN technology and ability to patch
• Be able to check NAS functions
• Perform file-sharing operations
• Basic knowledge of iSCSI/FibreChannel
• Modify current scripts
• Office Deployment Tool
• File share/SharePoint
• Basic understanding of folder inherence
• Ability to create and modify file permissions
• Ability to identify and perform basic troubleshooting
• Create/Manage SharePoint sites

ABOUT THE ROLE

The Systems Engineer Level 2 (SE2) position is a highly motivated team player with excellent interpersonal skills. They will work on request for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. The SE2 is an exempt, hybrid position.

RESPONSIBILITIES

• Troubleshoot and resolve desktop, server, and line of business application incidents
• Complete move/add/changes of client workstations/servers
• Resolve escalated issues from the L1 team members
• Train and guide clients in software and hardware usage
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements