First and foremost, culture and a team-centric mentality are the most important attributes we look for in a future team member.
We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be.
The primary responsibility of this position is to provide Onsite Technical Support to a client base mainly comprised of small & medium size businesses with a presence in the NYC Metro Area. The future team member would work at client sites mainly in the NYC Metro Area and occasionally from our Englewood Cliffs, NJ office. Currently we support 300+ clients in a wide array of industries. Access to transportation is required to travel to clients in NY and NJ.
In our industry, and more specifically the MSP sector, it’s difficult to capture all facets of a position, but we’ll try our best.

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
• Business networks and systems, including hardware.
• Window Servers and Active Directory, DNS.
• Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
• Microsoft Exchange and email security/filtering solutions.
• Office 365
• MS Azure
• Some other technical facets, details or requirements of the position may include, but not limited to:
• Manage and execute projects to meet deadlines and client expectations.
• Guide Systems Engineers on the remote and field engineering teams.
• Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
• Administer, configure, maintain, and upgrade various VMware technologies
• Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
• Administer and configure NAS and SAN technologies from various vendors
• Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
• Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Help develop and guide other systems engineers to their full potential.