Systems Engineer - Network Operations Center (NOC) at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Operations Center, Technical Customer Service, Troubleshooting, Network Monitoring, Incident Management, Root Cause Analysis, Documentation, AIOps, AI Tools, Automation, Scripting, Cloud Platforms, Security Monitoring, Firewalls, VPN, Ansible

Industry

Software Development

Description

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Job Description The Network Operations Centre Analyst is responsible for monitoring, identifying, and resolving any issues that may impact the availability of IFS business services. This includes reviewing and taking action for alerts within the monitoring tool, resolving issues through tickets, and receiving escalations from the Service Desk and supporting to daily operational activities. . Where issues are not able to be resolved by the NOC Analyst, they are required to escalate to the next level of Tier 2/3 Administrator support, or to engage additional resources within IFS, Security Operations Center (SOC), or Infrastructure Team. The NOC Analyst will also play an active role to identify inefficiencies within either our processes or monitoring tools. Job Duties and Responsibilities: Provide technical customer service support within the IFS landscape Perform troubleshooting to determine and resolve the root cause of most hardware and software issues Monitor enterprise network, cloud, and security infrastructure (LAN/WAN, SD-WAN, VPN, firewalls, cloud platforms). Triage, troubleshoot, and resolve network and system incidents. Perform root cause analysis (RCA) and contribute to post-incident reviews. Share knowledge and provide assistance across clients as needed Stay up to date on current and past incidents to maintain the highest levels of customer service Document all problems and solutions in Service Desk ticketing system Plan and perform appropriate procedures such as upgrades, documentation, inventory assessment, network security auditing and planning for growth, etc. Implement AIOps solutions for anomaly detection, predictive alerting, and capacity planning. Use AI tools to assist in troubleshooting, log analysis, and pattern recognition. Qualifications 2+ years experience in working within a Network Operations Center along with a degree in Information Technology (IT), Management Information Systems (MIS) or Computer Science. Hands-on experience with managing Network routers, switches and Firewalls. \ Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, VPN). Hands-on experience with automation/scripting: Python (preferred) PowerShell or Bash Experience with REST APIs, JSON, YAML Familiarity with AI/ML concepts in operations (AIOps, anomaly detection, log analytics). Experience with monitoring and alerting tools. Basic understanding of cloud platforms (Azure/AWS/GCP). The ability to perform in a distributed team set up on 24x7 shift basis Understanding of firewalls, IDS/IPS, VPNs, and security monitoring. Experience with Ansible, Terraform, or Bicep will be added advantage Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. IFS Referral Bonus Code: SH Job Location: Hybrid

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Responsibilities

The NOC Analyst is responsible for monitoring and resolving issues impacting IFS business services. They will also escalate unresolved issues and identify inefficiencies in processes or tools.