Systems Engineer at New Era Technology

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Exchange Server, Office 365, Remote Desktop, Citrix, Veeam, StorageCraft, Backup Exec, Network Troubleshooting, Telephone System Support, Remote Support Tools, VMWare, MSP Experience

Industry

IT Services and IT Consulting

Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. What is the role We are currently on the hunt for an experienced Systems Engineer with background working for an IT Systems Integrator or Managed Service Provider. Working from our Newcastle office, full-time (38 hours) Monday to Friday, the role will be responsible in providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations. With our front-line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client. Key responsibilities of the role include: Provide remote and onsite IT support Diagnose and resolve hardware/network issues Maintain system performance, reliability, and security Collaborate with clients on technical needs Recommend technologies and assist in selection Create design and technical documentation Support junior staff and escalate issues Monitor logs and respond to incidents Liaise with vendors as needed Improve and automate procedures Expand technical skills through training Log activities accurately Participate in on-call support Perform other related tasks Who we are looking for This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Alongside, having great communication skills and vibrant personality, technical skills required for a successful candidate include: Windows Server setup, administration, support and maintenance Exchange Server 2013/16/19 setup, support and administration Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365 Remote Desktop/Terminal Server/Citrix setup, support and administration Veeam, StorageCraft, Backup Exec setup, support and administration Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded Basic telephone system support – any experience highly regarded Experience with remote support tools – TeamViewer, Remote Desktop Manager etc VMWare MSP experience is highly desirable What we offer A friendly team environment with a strong technical support network Broad range of options for training and developing your IT skills Opportunity to work with the IT industry's latest technologies Internal career growth for high performers and IT super-stars Cost price on products from our suppliers Lunches and snacks Gym membership Comprehensive Employer Assistance Program Bonuses and incentives for upskilling Referral bonus New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Responsibilities

The Systems Engineer will provide technical solutions for clients, including problem resolution, product installation, configuration, and testing. They will also collaborate with clients on technical needs and support junior staff.