This position is classified as hybrid with the expectation to come in office for special events or meetings (approximately once a month or less).
UniGroup is expanding our ServiceNow ecosystem and looking for a Systems Engineer who’s more than just a coder — we’re seeking a people-first problem solver who can dig into business needs, architect smart solutions, and help us scale the platform to support our nationwide network of agents and internal teams.

This is a hands-on ServiceNow development role with a twist: you’ll also be an internal advisor, discovery partner, and workflow designer helping build smarter, more connected service experiences.

• What You’ll Do
• Develop and enhance ServiceNow platform features with a focus on backend workflows, automation, scripting, and integrations with third-party vendors
• Partner with internal stakeholders to uncover needs, define scope, and translate into buildable solutions
• Design and deploy workflow automations (onboarding/offboarding, ticket queues, agent-facing processes)
• Own and guide ServiceNow upgrades, testing, and deployment strategies
• Serve as a ServiceNow evangelist: training users, leading discovery sessions, and identifying opportunities to migrate or improve processes
• Collaborate across platforms using Jira, Slack, and other dev tools
• Help define and optimize business processes — especially as we scale agent services through ServiceNow
• Stay up to date on trends in AI, virtual agents, and automation — and help shape our roadmap in these areas

✅ Must-Haves

• 3+ years of ServiceNow development experience, including backend scripting and platform configuration
• Proficiency in JavaScript and working knowledge of scripting in enterprise environments
• Strong experience with REST APIs and third-party system integrations
• Familiarity with Workflow Designer, Service Catalogs, and core ITSM modules
• Comfortable leading discovery sessions, facilitating change, and communicating technical concepts to non-technical users
• A “connector” personality — you’re energized by collaboration and have a talent for getting people engaged
• Detail-oriented with a process improvement mindset
• Bonus Points
• Experience with ServiceNow AI and Virtual Agents (be ready to talk about this in the interview!)
• Background working in agent-based environments or supporting distributed service models
• Knowledge of ITIL or similar service management frameworks
• Experience with ServiceNow upgrades, testing frameworks, or governance best practices

• What You’ll Do
• Develop and enhance ServiceNow platform features with a focus on backend workflows, automation, scripting, and integrations with third-party vendors
• Partner with internal stakeholders to uncover needs, define scope, and translate into buildable solutions
• Design and deploy workflow automations (onboarding/offboarding, ticket queues, agent-facing processes)
• Own and guide ServiceNow upgrades, testing, and deployment strategies
• Serve as a ServiceNow evangelist: training users, leading discovery sessions, and identifying opportunities to migrate or improve processes
• Collaborate across platforms using Jira, Slack, and other dev tools
• Help define and optimize business processes — especially as we scale agent services through ServiceNow
• Stay up to date on trends in AI, virtual agents, and automation — and help shape our roadmap in these area