Systems Engineer at Telesure Investment Holdings (TIH)

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Support, Faults Diagnosis, Solutions Analysis, Operational Compliance, Information Advice, Testing IT Performance, Applications Software Maintenance, Continuous Improvement, Personal Capability Building, Active Directory, Virtualisation, Windows Operating Systems, Incident Management, System Maintenance, Troubleshooting, Monitoring

Industry

Insurance

Description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose As per the Systems Engineer Profile Responsibilities Infrastructure Support Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation with guidance. Provide IT support for current and emerging technologies with guidance. Manage computer and user accounts, privileges, and system access via Active directory with guidance. With guidance install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including Virtualisation, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly with guidance. Faults Diagnosis and Correction Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. conduct execution of incident management and system maintenance. Solutions Analysis Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents. Operational Compliance Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Implement security procedures, as directed by security team. Information and Business Advice Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others. Testing IT Performance Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery with guidance from senior colleagues. Applications Software Maintenance With guidance monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software. Continuous Improvement Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Personal Capability Building Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Education Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous) Experience 3 or more years' experience in Multiplatform environments with a focus on System support (Advantageous); Experience in Financial Service Industry (Advantageous) Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Responsibilities

The Systems Engineer will provide infrastructure support, ensuring system availability and functionality while assisting users with queries. They will also diagnose faults, perform troubleshooting, and contribute to continuous improvement initiatives.