Role Responsibilities: “What You’ll Do”

• Lead, mentor, and grow a team of 5–10 Salesforce Admins and Developers, building a culture of technical rigor and continuous improvement
• Manage relationships with offshore staff augmentation vendors. Setting expectations, reviewing deliverables, and ensuring contracted resources are integrated effectively into team workflows, sprint cadence, and architectural standards
• Architect complex customizations and projects across our marketing applications and Salesforce.com-based Lead-to-Cash suite, including CPQ, billing/financial systems, Zendesk workflows, and ERP
• Develop robust, scalable, and flexible solution architectures for various projects including crafting prototypes, developing proofs of concept, and preparing architecture roadmaps
• Perform hands-on solution design, solution architectures, prototyping, and development tasks in support of current and future projects
• Conduct architectural reviews to ensure technical designs are scalable and meet business requirements
• Develop and maintain architecture artifacts, frameworks, and patterns as references
• Lead architecture of large transformational initiatives and provide technical oversight and guidance to developers working on building products
• Participate in the evaluation of new AI tools that can add field productivity
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Role Requirements - What you need to succeed:

• BS degree or equivalent experience
• 10+ years’ experience in information technology, including experience in SystemsArchitecture (SaaS products)
• 4+ years of experience leading software development teams
• 5+ years of experience in architecting Salesforce technology solutions
• Multiple Certifications in Salesforce preferably Sales Cloud, CPQ, System Architect, Platform Dev, etc
• Hands-on experience with the Salesforce.com platform:
  • Dev tools including Apex Classes, Controllers and Triggers; Visualforce, LWC, and Aura components; VS Code IDE, DX, etc.
  • Data tools and integration technologies (web services, event-driven architectures and cloud middleware tools like Workato,Mulesoft, Boomi, etc.)
• Experience creating roadmaps and architectural reference diagrams
• Functional knowledge of marketing, sales, and service business domains
• Experience working in large, highly customized Salesforce.com Enterprise instances with large data volumes and heavy integrations with external business applications
• Exceptional interpersonal skills, including teamwork, facilitation and negotiation
• Experience designing and deploying AI agents and AI-assisted workflows (e.g., LLM-based automation, dev copilots) to amplify team’s reach and capacity, automating repetitive architecture, dev, and QA tasks
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