Systems Expert, Large Scale and Project Solutions at SMA America

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Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

36.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Failure Analysis, Root Cause Analysis, Complex Troubleshooting, Data Analysis, Customer Satisfaction, Technical Escalations, Field Service Engineering, High Voltage Systems, Medium Voltage Systems, Solar PV Systems, Battery Storage Systems, Communication Protocols, Microsoft Office Suite, Problem Solving, Technical Troubleshooting, Attention to Detail

Industry

Renewable Energy Semiconductor Manufacturing

Description

Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. The Systems Expert, Large Scale and Project Solutions is responsible for failure analysis of SMA’s Large Scale & Project Solution products. Duties include, root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, analysis of products and applications. The SE regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability. PURPOSE OF THE POSITION Responsible for data analysis, determining warranty conditions and providing guidance for repair activities to SMA products. Organize and direct system wide analyses when necessary to support technical escalations for SMA customers. Prepares work instructions, process flows, and analyzing various field data. Coaches Field Service Engineers during complex system troubleshooting efforts. Interprets advanced measurements, analysis, and reporting on SMA’s LSPS products installed in power plants. Develops a detailed knowledge of SMA’s Large Scale & Project Solution products and associated options. Works with high voltage and current for both AC and DC. Also works with computer software and communication protocols of the SMA LSPS Products. Maintains a high level of customer satisfaction while striving to lower the costs of field service. Other duties as may be required or assigned. REQUIRED TRAINING A bachelor's degree in engineering is strongly preferred. 5 years of experience in electrical, electronic, medium voltage and/or network communications are strongly preferred. Prior experience in at least two of the following fields PV systems, Battery Storage systems, Plant communications, Medium Voltage products and /or Power to Gas Solutions OTHER SPECIALIZED SKILLS Ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of SMA's LSPS product line is strongly preferred. Knowledge of solar PV systems, battery systems, medium voltage systems, system design and/or inspection is required. Knowledge of engineering and mathematical concepts is required. Knowledge of power plant measurement devices and techniques is strongly preferred. Proficiency in the English language, both written & verbal, is required. Spanish and/or German language skills are plus. Technical troubleshooting skills and an attitude of thinking outside of the box is required. Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required. Attention to detail and a high level of accuracy are required. Strong verbal and written communication skills are required. Knowledge of customer service principles and practices are preferred. Ability to analyze and solve problems effectively. Ability to effectively discuss and present logistics principles to an audience. Occasional travel for field work in collaboration with Field Service Team may be required. WE OFFER The pay range for this position is $31.00 - $36.00 per hour, dependent upon experience Comprehensive benefits including health, dental and vision coverage (including $0 premium options) Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

Responsibilities

The Systems Expert is responsible for failure analysis of SMA’s Large Scale & Project Solution products, including root cause analyses and repair recommendations. They also coach Field Service Engineers and prepare work instructions while maintaining high customer satisfaction.