SYSTEMS IMPLEMENTATION ADMINISTRATOR

Location: Wall Township, NJ

We’re looking for a highly motivated and skilled Systems Implementation Administrator to join our dynamic IT team. In this role you will be primarily responsible for the installation, configuration, and testing of our 911inform applications and hardware. This includes ensuring accurate location discovery and proper Next Generation 911(NG911) routing on Cisco, Avaya and other PBXs. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and a collaborative spirit to work closely with our development team and end-users. You should be someone who is eager to learn, takes ownership of issues, and drives them to completion.

REQUIRED SKILLS & QUALIFICATIONS:

· Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience or certifications.
· 3–5 years of experience in system administration, with a strong emphasis on both Windows and Linux environments.
· Proven experience with server hardware and software, including installation, configuration, and troubleshooting.
· Demonstrated experience in administering Microsoft 365, including user/license management, Exchange Online, SharePoint, and Teams.
· Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and troubleshooting network connectivity.
· Proficiency in administering VMware virtualization platforms.
· Experience with IT security best practices, patching, and vulnerability management, including familiarity with tools like PDQ Deploy, Inventory, and Action1.
· Demonstrated ability to work collaboratively within a team environment, including interacting with development teams.
· Strong problem-solving and analytical skills with meticulous attention to detail.
· Excellent communication (written and verbal) and interpersonal skills.
· Adaptability and flexibility to respond to changing priorities and learn new technologies.
· Strong time management and prioritization abilities to manage multiple tasks effectively.
· Ability to work independently and manage multiple priorities in a fast-paced environment.
· Comfortable being engaged for issues outside of standard hours when necessary, understanding there is no formal on-call rotation but a need to be available.

· A strong desire to learn, take ownership of issues, and drive them to completion.

PREFERRED SKILLS & QUALIFICATIONS (BONUSES):

· AWS cloud platform experience.
· FedRAMP compliance knowledge.
· Service desk experience.
· MongoDB experience.
· Experience implementing automation tools and practices.
· Cabling experience.
· Experience with PBXs.
Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso

911inform Application Implementation & Support
· Serve as a specialist for the installation, configuration, and testing of 911inform applications for location discovery and NG911 routing.
· Provide ongoing support and monitoring for deployed 911inform products.
· Configure and troubleshoot the IoT hardware that integrates with the 911inform system.
· Occasionally perform onsite visits to client locations for troubleshooting, upgrades, or hardware replacements as required.
· Work with various PBX systems (e.g., Avaya, CUCM, Genesys) and Vendors to ensure seamless 911 calling integration.