Resources
HR & OD
Systems Implementation and Training Officer
Ref: 000994
Contract: Permanent
Salary: £34,434 - £38,220 per annum (Grade 6)
Hours: 36.66 per week
Location Spindles, George St, Oldham OL1 1HD
Closing Date: Thursday 18th September 2025
Shortlisting and Interview Dates: TBC.

KEY REQUIREMENTS:

To succeed in this role, you will be able to:

• Understand data protection legislation and why information kept within a local authority needs to be accurate, confidential and secure, and appropriate to deliver services effectively
• Problem solving skills to work with initiative without close supervision, responding to unanticipated problems and making decisions to progress team objectives
• Possess strong communication skills to clearly impart information and advice to others, encouraging them to adopt more efficient and technological smarter packages/processes

ABOUT US:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

IMPORTANT INFORMATION:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

ROLE OVERVIEW:

Working within Oldham Council’s Hr & OD team you will be responsible for the provision of the Mosaic training and support for all system users across Adults and Children’s Social Care, and MioCare, in confidently and effectively using workflows and processes to input and produce high quality, consistent data. Increasing the capability of the workforce through best practice use of Mosaic, delivering efficient and effective business solutions around people as well as processes.
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KEY RESPONSIBILITIES:

• Be responsible for gathering and understanding the learning needs across all system users, through data analysis and regular consultation with managers and users.
• Identify trends and root cause of any problems and prioritise the delivery of innovative learning solutions to meet service and individual needs, including one to one support; group training; interactive demonstrations; up to date and detailed user guides; video scenarios.
• Be responsible for keeping up to date with all Mosaic system changes, including weekly attendance and contribution to Mosaic System meetings with IT Applications support. As a result, lead on planning, designing, and delivering comprehensive and appropriate training solutions for system users to enable a smooth transition to process and workflow changes.
• Ensure completion of the full training cycle, quality assuring training delivery and developing methods of evaluation at all levels to identify improvements, impact, and benefits realisation.
• Support staff to use Mosaic effectively and efficiently, recognising information as an organisational asset to deliver access to clean and consistent information while maintaining necessary protection for sensitive information in line with GDPR and Cyber Security legislation and best practice.

To succeed in this role, you will be able to:

• Understand data protection legislation and why information kept within a local authority needs to be accurate, confidential and secure, and appropriate to deliver services effectively
• Problem solving skills to work with initiative without close supervision, responding to unanticipated problems and making decisions to progress team objectives
• Possess strong communication skills to clearly impart information and advice to others, encouraging them to adopt more efficient and technological smarter packages/processe