Systems & Improvement Lead at UGL Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Support, Process Improvement, Stakeholder Requirements Gathering, Process Documentation, Workflow Mapping, Project Management, Change Management, User Support, Troubleshooting, System Performance Monitoring, Continuous Improvement, Contract Mobilisation, MS Office, SharePoint, Power BI, Power Apps

Industry

Rail Transportation

Description

When you join UGL, you will collaborate with some of the Australias most talented experts to help shape the nation. With opportunities to work on large-scale projects from start to finish, you will have the space to grow your skills, pursue your passion, and be supported in creating a career journey that aligns with your aspirations and lifestyle. UGL Utilities Operations & Maintenance business is a trusted provider of essential services across power, water, and gas sectors. With a strong reputation and long-standing contracts in power distribution, transmission, and water operations and maintenance, we are poised for significant growth. About the role The Systems & Improvement Lead plays a key role in ensuring operational efficiency across UGL Services by supporting, enhancing, and deploying digital and business systems. The role gathers stakeholder requirements, documents processes, manages system rollout projects, and provides ongoing support to operational teams. It contributes to continuous improvement initiatives that enable safer, better, faster, and more efficient ways of working across contracts. This position will be based at our North Sydney office. Key responsibilities Gather, analyse, and translate stakeholder requirements into actionable system or process designs. Document business processes and system workflows using clear process maps. Maintain accurate and current documentation for operational systems. Project manage the rollout of digital systems, including planning, design, development, testing, deployment,and handover to operations. Work collaboratively with IT, Operations, and program stakeholders to ensure successful delivery within agreed timelines and budget constraints. Support change management activities, including communications, training, and adoption planning. Provide user support, troubleshooting, and system guidance to operational teams. Coordinate updates, enhancements, and configuration changes in line with business needs. Monitor system performance and proactively identify improvement opportunities. Identify and document improvement opportunities across systems, workflows, and operational processes. Support teams in applying improved ways of working that deliver measurable operational value. Contribute to national or contract-level improvement initiatives as required. Lead or support system related components of new contract mobilisations, ensuring readiness of digital tools, data, and processes. Liaise with internal and external stakeholders to ensure smooth transition into operations. About You Minimum 5 years in a systems, process improvement, or similar role Experience within construction, utilities, services, or project‑based environments Proficiency with MS Office, SharePoint, Teams, Power BI, Power Apps, Power Automate, and Visio. Experience with SAP, SAP Field Service Management (FSM), and Cognito Forms (desirable). About UGL As a member of the CIMIC Group of companies, we value diversity in our team’s backgrounds, ideas, work styles. We are an Equal Opportunity Employer and strongly encourage applications from women, people with disabilities, Aboriginal & Torres Strait Islander people, mature aged workers and individuals from culturally diverse backgrounds. What we offer Enjoy a hybrid work arrangement working from home 1-2 days per week. Benefit from 16 weeks of paid primary parental leave. Complimentary salary continuance insurance. Discounted Medibank health insurance. Shape your career with an Individual Development Plan. Participate in our Wellness Program with AIA Vitality. Access our OneRewards Discount Program. How to apply If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please note: As part of the recruitment process, relevant screening checks will be conducted. These may include reference checks, verification of the right to work in Australia, a national criminal history check, anti-money laundering checks, and a pre-employment medical assessment (including drug and alcohol screening). Job Ref 266396

Responsibilities

The role involves supporting, enhancing, and deploying digital and business systems to ensure operational efficiency by gathering requirements, documenting processes, and managing system rollout projects. Key duties include project managing system deployments, providing user support, and driving continuous improvement initiatives across operational teams.