Fire Rover, LLC is a technology company that utilizes state-of-the art digital thermography to remotely identify, analyze and suppress fires in high risk environments. The company’s innovative hardware and service solution is patent protected and was recently awarded the Edison Innovation Award. All our systems are customer engineered to meet the needs of each application and the hardware is designed and manufactured in our Farmington Hills, Michigan facility. If you would enjoy using your skills to enable technology to protect employees, facilities and the environment, then a career at Fire Rover for you! For more information on Fire Rover please visit our website: www.firerover.com.

FIRE ROVER, LLC IS AN EQUAL OPPORTUNITY EMPLOYER, AND OFFERS A COMPETITIVE SALARY FOR THE POSITION, COMMENSURATE WITH EXPERIENCE. IN ADDITION, FIRE ROVER, LLC OFFERS A FULL HEALTH AND BENEFITS PACKAGE, INCLUDING MEDICAL, DENTAL, AND VISION PLANS.

Job Type: Full-time
Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In perso

• Configure IP cameras, IO devices, and other configurable system components Directly impact customer’s experiences and provide excellent, measurable value and service
• Work with the onsite installation team for final configuring and testing with our central monitoring station, confirming signal communication and remote system operation Effectively capture technical issues, then resolve or escalate to service department for necessary repairs
• Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Ensuring proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems

• Provide accurate information on Fire Rover products and services
• Document the customer interaction, technical issue or concern, and associated resolution in company’s technical support logs
• Follow-up, document and update customer status, with new contact information and requests as warranted
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

· Demonstrate clear and articulate communication skills, both written and verbal
· Performs other related duties as required and assigned
· Maintain professionalism and discretion as a professional representative of Fire Rover LLC