Systems Integration Analyst at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Integration, Windows, MAC, SCCM, Application Packaging, MAC OSX, IOS, MDMs, JAMF, Active Directory, Group Policies, Windows Permissions, ITIL, Service Now, Customer Service, Problem Resolution

Industry

IT Services and IT Consulting

Description

Experience in supporting hybrid Windows and MAC environment MCSE or MCITP Basic knowledge in SCCM Infra and Application packaging Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF Application installation and diagnose software failures Basic knowledge of Active Directory, group Policies and Windows permissions Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process Knowledge of ITIL process, ITIL certification will be an added advantage Exposure to Ticket Tools like Service Now The Skills that are Good To Have for this role Communicator - excellent written and verbal skills, good attention to detail Need for flexibility towards working hours during busy periods The Value You Deliver- Ensure the availability of End User services during India and/or US business hours Collaborate with other Fidelity support groups in and out of India Supervision of installation of new IT infrastructures SLA Adherence Customer Service Excellence Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network , Meeting Room support, etc..) Maintain the compliance of the PC builds with Fidelity Standards Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues. Problem resolution - dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues Lead root cause analysis to prevent recurrence Flexible to work in shifts and support operations 24/5 around the clock 0-2yrs 2) Must be ready to work in 10:30 AM to 8:30 PM Shift 3) Flexible to work in Client Location Manyata or EGL, Bangalore 4) Must be ready to work from office in a Hybrid work environment. Full Remote work is not an option 5) Expect Full Return to office from 2026 Pre-Requisites before submitting profiles 1) Must have Genuine and Digitally signed Form16 for ALL employments 2) All employment history/details must be present in UAN/PPF statements 3) Candidate must be screened using Video and ensure he/she is genuine and have proper work setup 4) Candidates must have real work experience on mandatory skills mentioned in JD 5) Profiles must have the companies which they are having payroll with and not the client names as their employers 6) As these are competitive positions and client will not wait for 60 days and carry the risks of drop-out, candidates must of 0 to 3 weeks of Notice Period 7) Candidates must be screened for any gaps after education and during employment for genuineness of the reasons

Responsibilities

Ensure the availability of End User services during India and/or US business hours and collaborate with other Fidelity support groups. Provide support to general workspace equipment and lead root cause analysis to prevent recurrence of issues.