37 hours per week
The Council’s Finance Department provides a range of effective, efficient and high quality professional services with support to Members, managers, staff, services, schools and a range of external partners in the delivery of the Council’s objectives.
We are seeking an enthusiastic Systems Officer to assist with the administration and maintenance of the Council’s Financial and Revenue systems in accordance with corporate needs and the system needs of individual system users

The role involves:

• Assisting with the implementation, testing and roll-out to system users of new software and upgrades to existing software.
• Developing and delivering end user training for all financial systems.
• Control of batch processing and feeder system updates.
• Leading and assisting with specific project work
• Assisting with the continuous review and improvement of systems to meet new initiatives and objectives including the cash receipting system and reporting software.
• Day-to-day responding to customer fault logging system (OTRS), ensuring all calls logged are resolved in an appropriate and timely manner.
• Logging and progressing software faults with the software provider as required and keep users informed of fault resolution progress.
• Undertaking all aspects of day-to-day and ad-hoc systems administration including creating/amending/disabling user access; data management including data archiving; and data extracts both routine and in response to ad-hoc requests.
• Supervising the Trainee Systems Apprentice – providing general support and advice, as well as allocating and checking their work as and when required.

QCF (NVQ) Level 4, or equivalent in a related field or able to demonstrate competence through experience is essential for this role. The successful candidate also needs to have excellent ICT skills, effective communication, and interpersonal skills with strong problem-solving skills along with the ability to organise and prioritise work effectively.
Protecting children, young people or adults at risk is a core responsibility of all council employees.
A Basic criminal records check by the Disclosure & Barring Service (DBS) together with a Baseline Personnel Security Standard (BPSS) check is a requirement for this post.
The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.
Weekend Working are a requirement of this post.
Closing Date: 04 June 2025
Shortlisting Date: 09 June 2025
Interview Date: 23 June 2025
Benefits to working at Bridgend County Borough Council
Job Description & Person Specification
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• Assisting with the implementation, testing and roll-out to system users of new software and upgrades to existing software.
• Developing and delivering end user training for all financial systems.
• Control of batch processing and feeder system updates.
• Leading and assisting with specific project work
• Assisting with the continuous review and improvement of systems to meet new initiatives and objectives including the cash receipting system and reporting software.
• Day-to-day responding to customer fault logging system (OTRS), ensuring all calls logged are resolved in an appropriate and timely manner.
• Logging and progressing software faults with the software provider as required and keep users informed of fault resolution progress.
• Undertaking all aspects of day-to-day and ad-hoc systems administration including creating/amending/disabling user access; data management including data archiving; and data extracts both routine and in response to ad-hoc requests.
• Supervising the Trainee Systems Apprentice – providing general support and advice, as well as allocating and checking their work as and when required