JOB SUMMARY:

The Systems Officer plays a vital role in supporting the financial and administrative functions of Praxis Care by managing and maintaining data systems related to Housing Benefit (HB), Supporting People (SP) income, and the Outcomes Management System (OMS). The post holder is responsible for processing and proactively managing income information for individuals supported by Praxis Care by liaising with internal teams and external stakeholders, particularly the Northern Ireland Housing Executive (NIHE).
The Systems Officer will provide administrative support for the OMS system, responds to user queries, tests updates, and reports system issues. The post requires effective use of IT tools including Excel and other data systems to manage information accurately, conduct quality checks, and maintain organised records. Excellent communication and organisational skills are essential to liaise effectively across departments, meet deadlines, and contribute to service delivery improvements.

EXPERIENCE & QUALIFICATIONS:

• A minimum of 1 years experience in a similar role
• Degree or minimum of Level 3 qualification in IT, Business or Administration

SKILLS & COMPETENCIES:

• Excellent attention to detail
• Independent working
• Microsoft Office Suite

SKILLS NEEDED

Compliance, Data Entry and Basic Computer Skills, Communication, Teamwork

KEY RESPONSIBILITIES:

• Develop, maintain and update internal excel/other databases on a timely basis. This will involve developing spreadsheets, data entry, ensuring information is recorded accurately, conducting quality checks, extracting information and following up on any discrepancies
• Compile, analyse, and provide reports and documents to meet internal and external requirements using a range of IT applications including MS Word, Excel, and other IT systems on time and with accuracy
• Collate and return reports to NIHE ensuring that reporting deadlines are adhered to using NIHE’s systems. This includes checking information from operations and producing biweekly, quarterly and annual reports
• To be aware of and act in accordance with Praxis Care Health and safety policy and conduct all activities in a manner which is safe to all staff and the people we support.

REQUIREMENTS OF THE ROLE:

• You will be required to participate in the company appraisal and staff review process
• To adhere to and model the company values, behaviours and competencies at all times
• To carry out all duties of the post in accordance with Praxis expectations, regulations and policies
• To carry out additional duties of the role and all other required duties as and when necessary
• To work the necessary hours to fit the needs of the service
• Hybrid working options available and can be discussed at interview