Systems Operations Manager at Wells Fargo

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Operations Management, Automation, Generative AI, ITIL, Resource Planning, Incident Management, Systems Engineering, Technology Architecture, Leadership, Risk Management, Process Optimization, Scripting, Orchestration Tools, Root Cause Analysis, Budget Management, SLA Adherence

Industry

Financial Services

Description

About this role: Wells Fargo is seeking a Systems Operations Manager. In this role, you will: Manage a Systems Operations team of analysts that monitor installed systems and infrastructure Engage stakeholders and internal partners associated with the Systems Operations functional area Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Collaborate and consult with analysts, Information Technology personnel, or vendors Manage mid to highly experienced analysts Manage allocation of people and financial resources for Systems Operations Mentor and guide talent development of direct reports and assist in hiring Required Qualifications: 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of Leadership experience Desired Qualifications: Demonstrated experience driving toil reduction and operational efficiency through automation, workflow simplification, and process optimization initiatives. Proven leadership or hands-on experience implementing automation solutions using scripting languages, orchestration tools, or low-code/no-code platforms within Systems or IT Operations environments. Exposure to Generative AI–enabled operations, including the use of copilots, AI-assisted monitoring, chatbots, or analytics tools to enhance incident management, system monitoring, or knowledge management. Strong ability to identify and prioritize opportunities where AI and automation can improve incident response, root cause analysis, predictive monitoring, and operational decision-making. Experience supporting large-scale, enterprise, or 24x7 production environments, ensuring high availability, reliability, and adherence to SLAs. Working knowledge of IT operations frameworks such as ITIL, including incident, problem, change, and service management best practices. Strong analytical and problem-solving skills, with a continuous improvement mindset focused on operational excellence, risk mitigation, and service quality. Ability to translate operational metrics, risks, and insights into clear, actionable communication for senior leadership and stakeholders. Job Expectations: Experience driving toil reduction initiatives through automation, process optimization, or simplification of operational workflows Hands-on or leadership experience implementing automation solutions using scripting, orchestration tools, or low-code/no-code platforms to reduce manual effort Exposure to Generative AI technologies (such as copilots, AI-assisted operations, chatbots, or analytics tools) applied to Systems or IT Operations use cases Ability to identify opportunities where AI or automation can improve system monitoring, incident response, root cause analysis, or knowledge management Experience with resource planning, including staffing and budget management Background supporting large-scale, enterprise, or 24x7 operational environments Familiarity with IT operations frameworks such as ITIL, incident, problem, and change management Strong analytical mindset with a focus on continuous improvement and operational efficiency Strong analytical mindset with a focus on continuous improvement and operational efficiency Posting End Date: 7 Jun 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com For questions on how to search and apply, visit frequently asked questions.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage a Systems Operations team to monitor infrastructure and increase system efficiency through automation and toil reduction. Collaborate with stakeholders to resolve technical issues and ensure compliance with risk management requirements.