Systems Services and Support Analyst at Fidelity Investments

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Core Java, Spring Boot, REST APIs, SQL, PostgreSQL, Linux Command Line, Azure, Monitoring & Alerts, CI/CD, DevOps, Analytical Thinking, Security & Compliance, Incident Management

Industry

Financial Services

Description

Job Description: Job Title: Systems Services and Support Analyst The Purpose of This Role We are seeking a technically adept and proactive Production Support Engineer to join our Fidelity Health Benefits Platform (FHB) team within Workplace Investing (WI). This role is critical to ensuring the stability, reliability, and continuous improvement of our production systems. You will be part of a high-impact team responsible for managing ongoing production support, solving complex issues, and driving enhancements that support the evolving needs of our clients and internal customers . The Value You Deliver As a Production Support Engineer, you’ll be empowered to ensure the stability and performance of our FHB platform, enabling seamless experiences for our customers. With a culture wired for responsiveness, collaboration, and continuous learning, you’ll have the tools and support to resolve complex issues, drive improvements, and make a significant difference every day. You will have an opportunity to demonstrate your skills and knowledge to contribute to the team’s success through the complete issue resolution cycle - analysis, monitoring, support, delivery and communication. The Skills that are Key to this role You should have foundational understanding of enterprise software systems, with hands-on experience in supporting production environments. You’re expected to be comfortable working in fast-paced, high-availability environments and resolving issues under pressure. Core Java & Spring Boot: Ability to debug and resolve Java-based applications. Familiarity with REST APIs, exception handling, and logging frameworks. SQL & PostgreSQL: Proficient in writing queries, analyzing data, and identifying performance bottlenecks in relational databases. Linux Command Line: Comfortable working in a Linux environment. Azure: Experience with deploying and monitoring applications in Azure Monitoring & Alerts: Use application dashboards and respond to alerts CI/CD & DevOps: Familiarity of using build pipelines and shift left practices Analytical Thinking: Ability to break down complex problems and identify root causes Security & Compliance: Understand and follow secure development and support practices Communicate clearly and effectively, especially during incident response, to keep partners informed. Incident Management: Triage incoming incidents, perform initial diagnosis, and escalate to the appropriate teams when needed The Skills that are Good to Have for this role Exposure to the US healthcare Payor domain is preferred How Your Work Impacts the Organization As a Production Support Engineer of the Fidelity Health Technology Team, you will play a critical role in ensuring the stability, reliability, and performance of FHB platform used by our customers. Your work directly supports the seamless experience our users expect by proactively monitoring systems, resolving issues, and collaborating with diverse teams to drive long-term improvements. In this fast-paced, customer-focused environment, your contributions help safeguard business continuity and elevate the quality of our services. The Expertise we’re looking for Bachelor's degree - Degree in Computer Science, Management Information Systems with 2-4 years experience Experience in Java, REST API, Spring Framework , SQL is a must Experience with enterprise grade distributed application and support Location: Bangalore Shift timings: 11:00am - 8:00pm Certifications: Category: Information Technology At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Responsibilities

As a Production Support Engineer, you will ensure the stability and performance of the Fidelity Health Benefits platform, managing ongoing production support and resolving complex issues. You will also drive enhancements that support the evolving needs of clients and internal customers.