JOB TITLE: SYSTEMS SPECIALIST (LMS & CRM)

Experience Level: Mid-Level Department: Operations Reports: COO Employment Status: Full-Time Probationary to Permanent Location: Remote (Australia-based) Salary: AUD $75,000 - $85,000 per annum (depending on experience) Classification: [Clerks—Private Sector Award 2020 - Level 4]

REQUIRED SKILLS

• Strong technical aptitude and ability to quickly learn and master new software systems
• Experience with Learning Management Systems (LearnWorlds preferred) and CRM platforms (HubSpot preferred)
• Demonstrated ability to create automations using native system tools and integration platforms like Zapier
• Data analysis skills and experience with reporting tools and data visualization
• Ability to interpret survey data and assessment results to derive meaningful insights
• Problem-solving skills and ability to troubleshoot technical issues independently
• Attention to detail and strong quality assurance mindset
• Excellent written and verbal communication skills in English
• Ability to manage multiple projects simultaneously and meet deadlines
• Self-motivated with the ability to work autonomously in a remote environment
• Understanding of data security and privacy best practices

YOUR EXPERIENCEREQUIRED

• 3+ years of experience administering Learning Management Systems and CRM platforms (LearnWorlds and HubSpot strongly preferred)
• Demonstrated experience creating automations and integrations between business systems
• Experience with Zapier or similar automation tools
• Proven track record of implementing technical solutions with minimal supervision
• Familiarity with survey design and analysis methodologies

WHO SHOULD APPLY?

We serve a vibrant community with people from all walks of life and take pride that our staff reflects the communities where we work. Research shows that candidates from underrepresented groups often apply only when they meet 100% of the requirements. At Safe and Together Institute, we’re more interested in finding the right person than the perfect resume. If you’re passionate about our mission, have most of the skills we’re looking for, and are excited to learn the rest, we strongly encourage you to apply.

ABOUT THE ROLE

As our Systems Specialist, you will be responsible for managing and optimizing our LearnWorlds LMS platform and HubSpot CRM systems. You will create automations and integrations that increase efficiency for our team of approximately 20 employees across multiple countries. You will develop and implement technical solutions that enhance user experience, streamline operations, and align with our branding and marketing strategies. Additionally, you will analyze data from training participants’ surveys and exam responses to provide insights for program improvement. This role requires technical expertise, system administration skills, data analysis capabilities, and the ability to work independently while collaborating with cross-functional teams, particularly marketing.

KEY RESPONSIBILITIES

• Administer and maintain the LearnWorlds Learning Management System, including user management, course setup, and technical troubleshooting
• Manage HubSpot CRM configuration, customization, and optimization to support business operations
• Create and implement automations using native system configurations and Zapier to improve efficiency across departments
• Collect, analyze, and report on training participant data, including survey responses and exam results
• Partner with the marketing team to enhance LMS navigation and ensure brand consistency across platforms
• Design, test, and implement integrations between LearnWorlds, HubSpot, and other business systems
• Perform regular quality assurance testing and troubleshooting of systems to ensure optimal functionality
• Document processes, workflows, and system configurations
• Monitor system performance and recommend improvements
• Provide technical support and training to internal team members as needed
• Stay current with updates and new features in LearnWorlds and HubSpot to leverage platform capabilities effectively