SKILLS AND QUALIFICATIONS:

• Experience in systems support, technical roles, or customer service.
• Strong understanding of IT systems and software relevant to the organization’s operations.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and organizational skills.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred.
• Minimum of three years’ experience managing or supporting systems or related functions preferred.
• Project management experience preferred
• Ability to analyze operational needs and communicate appropriate solutions to supervisors and leadership.
• Proficient with Microsoft Office Suite, including Excel, Teams, and SharePoint.

PHYSICAL REQUIREMENTS:

• The work environmental characteristics are normal office conditions.
• Consistent and regular attendance is required.
  Work Location: Las Vegas, NV
  Work Hours: 8am-4:30pm

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Manage, support, and maintain the company’s systems and software applications.
• Develop and implement processes and procedures to improve system efficiency and enhance user experience.
• Collaborate with cross-functional teams to ensure seamless integration and operation of systems.
• Monitor system performance and promptly troubleshoot issues to minimize downtime.
• Maintain up-to-date documentation on system configurations, workflows, and procedures.
• Provide timely technical support to internal and external stakeholders, resolving issues effectively.
• Create clear and engaging training materials for new system rollouts, updates, or changes.
• Participate in meetings and work groups to coordinate activities, communicate issues, obtain approvals, and stay informed on new developments, policies, and regulatory guidelines.
• Ensure all safety protocols and company policies are followed during work activities.
• Additional compliance and special duties may be assigned as needed.