Systems Support Analyst - Support Services Global Support Centre at Cotton on Group
Geelong, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

0.0

Posted On

10 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Access Control, Ticketing Systems, User Administration, Data Structures, Information Technology, Business Systems

Industry

Human Resources/HR

Description

ABOUT US

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

SKILLS AND EXPERIENCE

  • Bachelor’s degree in Information Technology, Business Systems, or a related field (or equivalent experience).
  • 2+ years in a similar Level 2 support or analyst role, preferably within HRIS or Payroll environments.
  • Experience supporting enterprise HR and Payroll Systems (Oracle HCM, UKG Dimensions, payroll systems etc.)
  • Strong understanding of HRIS and Payroll process and data structures.
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Manage Engine).
  • Proficiency in user administration and access control.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills.
  • Ability to work independently and collaboratively in a team environment.
Responsibilities

We have an opportunity for an I.T guru, to join our team as a Support Analyst on a 12 month MAT leave contract with a focus on our HR and Payroll systems. You will be responsible for supporting our HR & Payroll projects to ensure smooth system updates and changes. You will perform analysis, triage and resolution of Level 2 incidents to ensure that we are providing solutions that assist our HR, Payroll and IT teams to perform at their best. The role will also involve team member/ user administration, data integrity management, and user support through documentation and guidance.

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