Systems Support and Development Analyst at Suffolk County Council

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

34434.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Liquidlogic System Support, ContrOCC System Support, System Support, System Development, Process Improvement, Business Analysis, Change Programmes Support, System Upgrades, Testing, User Engagement, Workflow Resolution, Complex Issue Resolution, Communication, Social Care Systems, Finance Systems

Industry

Government Administration

Description

* Suffolk County Council * Address: Endeavour House, Ipswich IP1 2BX - Hybrid * Salary: £34,434 per annum (pro rata) * Hours: 18.5 hours per week, flexible working options available * Contract: Fixed Term or Secondment for 12 months This is an exciting opportunity to join an established team supporting the continuous improvement of Suffolk County Council’s core social care and finance systems. These include Liquidlogic for Adults’ and Children’s Social Care, Early Help modules, ContrOCC finance systems, and associated portals—all of which are critical to delivering high‑quality care and support across the county. As a Systems Support and Development Analyst, you will play a key role in ensuring these systems are fit for purpose, effectively support frontline practice, and continue to develop in line with service needs and national requirements. Reimagine the possibilities. Your role and responsibilities You will provide day‑to‑day support to practitioners, finance staff, and managers, helping them to use systems effectively and resolve complex issues relating to system functionality and workflows. You will contribute to the ongoing development and maintenance of system tools that support operating models and key transformation programmes across Adults’ and Children’s Services. The role also involves actively supporting system upgrades, including preparation and testing of new releases, and engaging with system users to improve system use and adoption. What you will bring * Significant experience in using and supporting Liquidlogic and ContrOCC systems * A proven ability to identify opportunities for, and deliver, process improvements * Experience of delivering business analysis to support change programmes within a large organisation * The ability to clearly communicate complex or sensitive information to a wide range of non‑technical audiences You can view a full list of requirements in the Job and Person Profile (Word). [https://sccrecruit.blob.core.windows.net/assets/SCC/22816-Systems-Support-and-Development-Analyst1.docx] If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team You will be part of a forward‑thinking team that values collaboration, innovation, and continuous improvement, working in a supportive environment with opportunities for professional development and the chance to make a real difference to the lives of adults, children, and families across Suffolk. The role reports to the Systems Support and Development Leads and works closely with colleagues across Children and Young People Services (CYP), Adult Social Care (ASC), and the wider council, including Social Work Services, Service Development, Contracts, Digital teams, Corporate Finance, and IT. The scope of the role may evolve over time in response to the changing needs of modern public services. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report [https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you]. For more information Please contact Lorraine Webb (she/her) for a casual conversation. You can reach her by emailing lorraine.webb@suffolk.gov.uk [lorraine.webb@suffolk.gov.uk] If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (Word). [https://sccrecruit.blob.core.windows.net/assets/SCC/22816-Systems-Support-and-Development-Analyst1.docx] Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx]. 1. Describe a time when you supported or developed a complex IT or recording system used by a wide range of users. What was your role, what challenges did you face, and how did you ensure the system met business needs? 2. Give an example of how you have analysed business processes or operational activity to identify improvements. How did you use data or evidence to support change, and what was the outcome? 3. Tell us about a time you worked with practitioners, finance staff or non-technical colleagues to improve the use of a system or workflow. How did you adapt your communication to ensure understanding and engagement? Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088]. We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk [recruitment@suffolk.gov.uk]  or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078]. If you're invited to the next stage, you’ll have another chance to request adjustments. Closing date: 11.30pm, 12 April 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: * up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days * membership of a competitive Local Government Pension Scheme (LGPS) * travel, lifestyle, health and wellbeing benefits * performance-related annual pay progression, in addition to an annual cost-of-living pay increase * training and encouragement to expand your knowledge * a variety of career development opportunities across our organisation * diverse and active staff networks * flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].

Responsibilities

The role involves providing daily support to practitioners, finance staff, and managers to ensure effective system usage and resolve complex issues related to system functionality and workflows. Key duties include contributing to the development and maintenance of system tools, actively supporting system upgrades, and engaging with users to enhance system adoption.