ABOUT YOU

We are looking for someone with a strong technical mindset and a genuine commitment to supporting colleagues. This role offers variety—some days you will be responding to straightforward queries like system access requests, while others you will be collaborating on more complex projects involving system updates and tailored solutions.
You will need to be comfortable working in situations where the answer isn’t immediately clear, and confident in investigating and figuring things out independently.
You will be comfortable working with a mix of in-house and third-party software, giving you exposure to a broad range of technologies and challenges.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

LI-EB

This role, within the SSD team, encompasses a range of tasks and responsibilities such as:

• To provide expert-level technical support to internal customers for English software products and web-based systems. Ensuring that any issues with the systems are efficiently resolved, ensuring that any disruption is kept to a minimum.
• To become a super-user of the applications used and provide an effective first-line support (telephone and email) to colleagues.
• To become a subject matter expert for the systems we support and represent SSD on project boards related to the development of systems.
• To devise technical solutions to problems by using advanced knowledge of software, analysing business processes, and collaborating with stakeholders.
• To take an active role in the UAT of new software products and services, and to lead the team’s UAT contribution for specific, identified projects - delivering high quality and error free platform improvements as well as novel product introductions.
• To contribute to the creation and maintenance of a support knowledge base.
• To produce training materials, manuals, quick guides, FAQs, knowledgebase articles and interactive demos of new and existing software, in order to help colleagues use the software and solutions we develop.