SYSTEM SUPPORT ENGINEER – SAGE - JOB DESCRIPTION

We are looking to hire a skilled Systems Support Engineer- Sage, to assist our business clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include diagnosing system issues, problem and root cause analysis documentation, configuration and change management, and liaising with the business.
To ensure success as a System Support Engineer- Sage, you should have in-depth knowledge of Sage Intact Construction, high-level communication skills, and the ability to work independently. Ultimately, a top-class support engineer provides valuable IT assistance and support while maintaining strong customer relations.

TECHNICAL SUPPORT ENGINEER REQUIREMENTS:

• Bachelor’s degree in computer science or information technology
• Previous work experience as a Systems Support Engineer with Sage focus.
• In-depth knowledge of Sage Intact Construction (3-5 years).
• Knowledge of operating systems, web services, and API.
• Ability to troubleshoot complex software issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.

• Responding to technical support tickets.
• Contacting business clients to find out the nature of the technical or IT issue.
• Traveling to a client’s office or server location.
• Diagnosing and troubleshooting system issues.
• Proposing simple and effective solutions.
• Maintaining good client relations.
• Completing job reports.