DO YOU HAVE EXCEPTIONAL COMMUNICATION SKILLS WITH STRONG CRM SYSTEM EXPERIENCE?

London Business School are excited to be recruiting for a Systems Support Manager to join Degree Education on a permanent basis.
The Systems Support Manager role focuses on providing technology support, training on technology and processes, and system administration for all Recruitment and Admissions (R&A) staff.
The Degree Education department plays a vital role in the success of London Business School. We are responsible for designing, promoting and delivering the School’s portfolio of twelve Master’s degree programmes in London, Dubai, New York and Hong Kong. Delivering world-class global programmes is at the heart of what we do, whilst ensuring that we maintain a commercial perspective.

Who we are looking for

• Proficiency in software related to the area of specialisation, such as CRM systems like Microsoft Dynamics CRM. Experience of other CRMs desirable.
• Previous experience working in a customer service-oriented environment.
• Experience in designing and delivering technology training, including creating tailored resources for different audiences.
• Project management skills for coordinating technology upgrades, implementations, or process improvements.
• Excellent communication skills with the ability to break down technical issues and explain them clearly to non-technical audiences.
• Strong interpersonal skills for building trust and positive relationships with staff and stakeholders.
• Exceptional organisational skills with meticulous attention to detail for maintaining accurate documentation, guides, and tracking systems.
• Previous experience in a higher education environment desirable

PLEASE NOTE, THE IDEAL START DATE FOR THIS ROLE IS JULY 2025.

Main Responsibilities

• Have a deep understanding of all technologies used by the R&A team. With a particular focus on CRM technologies.
• Maintain a thorough understanding of R&A processes and key tasks.
• Act as the single point of contact for IT Application Support, representing all R&A users.
• Respond to diverse user requests, including training needs, technical advice, and investigating technical issues.
• Create and update all process and technical guides, including in the support of process changes
• Design and deliver training on core R&A systems, including new starter training, key skills training, and training for newly introduced technologies.
• Collaborate closely with team members, other analysts and departments across the School to enable cross-department working, to drive consistency of approach/standards through the wider School

Who we are looking for

• Proficiency in software related to the area of specialisation, such as CRM systems like Microsoft Dynamics CRM. Experience of other CRMs desirable.
• Previous experience working in a customer service-oriented environment.
• Experience in designing and delivering technology training, including creating tailored resources for different audiences.
• Project management skills for coordinating technology upgrades, implementations, or process improvements.
• Excellent communication skills with the ability to break down technical issues and explain them clearly to non-technical audiences.
• Strong interpersonal skills for building trust and positive relationships with staff and stakeholders.
• Exceptional organisational skills with meticulous attention to detail for maintaining accurate documentation, guides, and tracking systems.
• Previous experience in a higher education environment desirable.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

FOR THIS ROLE SPECIFICALLY, YOU WILL BE EXPECTED TO BE ON CAMPUS 2-3 DAYS PER WEEK.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.