ABOUT US

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia’s 159 counties. The University has six academic schools, including Georgia’s flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

JOB SUMMARY

This position provides specialized support for personal computers, printers, audio-visual equipment, and other hardware and software systems.

EDUCATIONAL REQUIREMENTS

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

REQUIRED EXPERIENCE

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of the installation, maintenance and repair of computer hardware, software and peripherals.
Knowledge of the installation, maintenance, repair and operation of audio-visual equipment.
Knowledge of IT customer support principles and practices.
Knowledge of network and server administration principles.
Skill in the provision of customer support services.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.