Systems Support Specialist, MSP- Columbus at Nexus at Geneva

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

75000.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Linux, Active Directory, Office 365, VMware, Hyper-V, LAN/WAN, VPNs, Firewalls, TCP/IP, AWS, Azure, Troubleshooting, Scripting, Backup and Disaster Recovery, Multi-factor Authentication

Industry

Description

About Us: Kloud9 is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients. Position Overview: As a Systems Support Specialist at our MSP, you will play a pivotal role in deploying, managing, and supporting IT infrastructure for our clients. This role involves working on diverse client projects, handling complex technical tasks, and ensuring high-quality service delivery. The ideal candidate has hands-on experience with IT environments, strong troubleshooting skills, and a focus on delivering exceptional client solutions. ---------------------------------------- Key Responsibilities: * Project Deployment: Assist in the implementation of IT infrastructure projects, including network upgrades, server installations, cloud migrations, and security enhancements, under the guidance of senior engineers and project managers. * Technical Support: Provide Tier 2 support for escalated issues, resolving complex client requests and managing troubleshooting efforts to completion. * System Configuration and Documentation: Configure client systems according to project specifications, maintaining accurate documentation of configurations, workflows, and system updates. * Client Communication: Collaborate with clients to understand technical requirements and provide progress updates, ensuring clear communication and maintaining high levels of client satisfaction. * Network and System Management: Assist with managing, monitoring, and maintaining client environments, including cloud services, network devices, and security tools. * Automation and Scripting: Develop and utilize scripts and automation tools to improve service efficiency, reduce downtime, and minimize manual tasks. * Compliance and Security: Implement best practices for security and compliance, including setting up backup protocols, performing regular security checks, and adhering to industry standards. Required Skills and Qualifications: * Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Skills and Competencies: * Strong knowledge of Windows and Linux environments, Active Directory, Office 365, and virtualization platforms (VMware, Hyper-V). * Proficient with networking concepts, including LAN/WAN, VPNs, firewalls, and TCP/IP. * Experience with cloud platforms like AWS or Azure and familiarity with backup and disaster recovery solutions. * Solid troubleshooting and problem-solving skills, with experience in ticketing systems and remote support. * Familiarity with security practices, including firewalls, anti-virus software, and multi-factor authentication. * Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or similar are a plus. ---------------------------------------- Experience: * >5 years in IT support or engineering, ideally within an MSP or multi-client environment. ---------------------------------------- Work Environment: * Shift Work: May require occasional on-call or shift-based work to handle urgent or critical incidents. * Work Location: [Remote/On-site] based on company policy. ---------------------------------------- Why Join Us? * Growth Opportunities: Expand your skills in a supportive environment with access to advanced training and certifications. * Innovative Environment: Work with the latest technologies across varied projects in cloud, networking, and security. * Collaborative Team: Join a knowledgeable and supportive team committed to providing excellent client service. If you're a motivated problem-solver with a passion for IT and client service, we'd love to have you join our team!

Responsibilities

Deploy, manage, and support IT infrastructure for diverse clients, including network upgrades and cloud migrations. Provide Tier 2 technical support and implement security and compliance best practices.