Responsibilities:
The Systems Support Specialist position is responsible for the availability, maintenance, reliability, and performance of end-user equipment at the Stores, Distribution Centers and Home Office. This position provisions and removes user access to various systems and applications. The position requires flexibility in a fast-paced environment with constantly changing needs and priorities. This is a full-time, hourly, non-exempt position.

EXPERIENCE AND SKILLS REQUIRED

• Bachelor’s degree or comparable certification in technology, preferred
• At least two years of relevant experience in desktop support or related Technology disciplines
• Based in Dallas/Ft. Worth area
• Ability to travel 5% a year, based on the business needs
• Use of personal mobile phone with texting ability for on-call purposes
• Ability to perform training in both a classroom setting and in the moment for coaching opportunities.
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within the organization and with vendor partners
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Experience imaging desktop and laptop computers with Windows and MacOS
• Working knowledge of printer drivers and printer hardware
• Proficient with computers – all Microsoft Office applications and other Windows-based applications
• Working knowledge of provisioning user access using applications such as Active Directory
• Proven technical and problem-solving skills
• Experience supporting users in-person and remotely in a hybrid environment

EXPERIENCE AND SKILLS PREFERRED

• Experience administrating mailboxes and users in Exchange and Microsoft 365 admin portals
• MDM knowledge (Workspace One, SOTI, etc.)
• Knowledge and experience pushing software using various methods or platforms
• Experience supporting Windows 11 machines
• Mac hardware and software knowledge
• Knowledge of administrating Microsoft Teams phone system
• Experience supporting Executive-level users with attention to detail
• Knowledge of audio/visual meeting equipment
  We believe in taking care of our team. That’s why we offer a comprehensive benefits package that goes beyond just health insurance (though we’ve got that covered too!). Here at The Container Store, we’re passionate about helping you contain your health, grow your career, and find balance in your life.

• Serves as point of contact for employee requests from all areas of The Container Store (Stores, Home Office, Distribution Centers and Customer Solutions Department) in the following areas:
• Documents, troubleshoots, and diagnoses issues related to desktop, laptop and mobile hardware and software
• Provisions access to myriad systems and applications through Active Directory and administrative interfaces
• Configures various types of hardware, including desktop pcs, laptops, mobile devices, and printers
• Troubleshoots PC peripheral and printer hardware in-person and over the phone
• Responsible for administrating VOIP phone systems, MDMs, Microsoft 365 users and other applications as required
• Provides Executive support and maintains audio/visual meeting equipment in conference rooms.
• Installs myriad types of software by request, as well as researching and testing use of new software on Windows and MacOS machines
• Maintains documentation and training for procedural and technical areas of expertise
• Maintains current industry knowledge of best practices, development concepts and procedures
• Provides after hours on-call support for systems as required by the business on a rotating schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties as assigned.