Systems Support Specialist at Toshiba America Business Solutions Inc

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

21.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Troubleshooting, Network Support, Connectivity, Workstation Installation, Customer Training, Root Cause Analysis, Network Site Surveys, Software Deployment, MS Office Suite, Technical Documentation

Industry

Printing Services

Description

Systems Support Specialist II * Hourly range $18.00- $21.00, depending on experience. * Monthly Bonus Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist I to support a client. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best. Summary: Troubleshoot and resolve systems support problems (remotely and onsite). Provide complex systems support including but not limited to networks, interface, connectivity, adding workstations, installations, and upgrades. Provide support and training to customers and other instructional use information. Seen as a Technical expert. Responsibilities * Troubleshoot and resolve systems support problems (remotely and onsite). Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations, and upgrades. Provide support and training to customers and other instructional use information. * Gather call information in order to identify the root cause analysis of the problem. Troubleshoot and resolve systems problems in the most efficient and cost-effective manner. * Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.. * Work with customers to resolve technical issues. Interface heavily with customers’ IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process. * Provide guidance to less senior support specialists or Technicians remotely or in the field. * Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers. * Knowledgeable of current technology through reading and formal training, webinars, and research. Complete required Company training as assigned. * Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned. * Position responsibilities include assisting in the deployment of software -projects include pre-sale/active and post-sale projects. Qualifications * High School Diploma or GED and a minimum of one-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. * Comfortable with installation and upgrades to network systems/equipment * Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues. * Valid Driver’s License Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following: * Group health coverage (medical, dental, & vision) * Employee Assistance Programs * Pre-tax spending accounts * Pet Insurance * 401(k) plan * Company provided life insurance * Employee discounts * Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com [accommodationrequest@tabs.toshiba.com]to request an accommodation.

Responsibilities

Troubleshoot and resolve complex systems, network, and connectivity issues both remotely and onsite. Provide technical support, training, and guidance to customers and junior technicians while documenting findings for management.