Systems Support Technician I - City at OKC Career Site

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

41.46

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Radio Frequency Principles, Digital Electronics, Analog Electronics, Equipment Maintenance, Schematic Interpretation, Technical Assistance, Clerical Duties, Problem Diagnosis

Industry

Government Administration

Description

PAY $26.75 - $41.46 Hourly The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City’s hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards SELECTION PROCESS INFORMATION Applicants are required to complete an online job knowledge test at the time of application. Applicants will not be able to submit their applications without completing this job knowledge test. There are 34 items on this job knowledge test, and completion will require up to 60 minutes. This time is in addition to the time needed to complete the application and respond to the supplemental questions. The Criteria testing platform is 100 percent web-based and runs on modern browsers. It does not require any workstation installation. For an optimal experience, Criteria recommends using the most up to date version of one of the following browsers: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge. Applicants can contact Criteria candidate support using the chat in the bottom right corner of the testing center screen, Monday-Friday, 8:00 a.m. to 1:00 a.m. When the Support team is not available, there are help guides, a link to Frequently Asked Questions, and a chat bot to assist applicants, until the Support team comes back online. Applicants must receive a score of 70 percent or better on this job knowledge test, be eligible for employment with the City of Oklahoma City and meet the minimum qualifications to receive further consideration in the employment process. The use of cell phones, smart watches, or any other devices/methods to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration. Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify one of the Human Resources Department Representatives by calling 405-297-2530. POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the Public Safety Support Division of the Information Technology Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. The primary purpose of this classification is to perform skilled technical work involving the installation, maintenance, and repair of electronic equipment. The employee must possess the necessary knowledge, skills, and abilities prior to assuming the position. Essential job functions include: testing faulty equipment using instruments such as communications service monitors, radio frequency monitors, watt-meters, volt-ohm meters, oscilloscopes, and signal tracing equipment; diagnosing the cause of equipment malfunctions; and repairing equipment by replacing defective components, rewiring or adjusting mechanical parts, following schematics and wiring diagrams, using electrical hand tools, etc. Additional duties include: modifying and testing controllers to achieve special operating conditions; documenting equipment changes on wiring and phase diagrams; and performing clerical duties such as completing daily work orders, activity reports, purchase requests, etc. The employee may conduct equipment maintenance and repair in the shop and/or at remote locations throughout the city. This classification has regular contact with other City employees, vendors, etc. to exchange work-related information and provide technical assistance. The employee frequently works independently following general verbal and written instructions. Work products are subject to periodic review by a supervisor. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS Knowledge of radio frequency principles. Knowledge of radio frequencies and digital and analog electronics. Skill in locating and repairing equipment malfunctions. Skill in interpreting schematic and wiring diagrams. Ability to apply knowledge of electronics to work performed. Ability and willingness to make work-related decisions and assume responsibility for the quality of work products. Ability and willingness to observe standard safety practices. Ability to communicate verbally and in writing. Ability to record information accurately. Willingness to work in radio-frequency exposure areas. Willingness to work in small and confined spaces. Willingness to work at heights above ground level. Willingness to serve on periodic 24-hour standby/call duty. Possession of a valid Driver License (Operator). COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other’s development and growth. Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS Inside and outside; exposed to heat, cold, humidity, rain, etc. Subject to working on and around wet or slippery surfaces. Subject to working with equipment such as grinders, drill presses, electric drills, etc. Subject to working from ladders, platforms, or other equipment from 4 feet to 100 or more feet above floor or ground level; and climbing in and out of tall vehicles. Subject to working near moving machinery, power tools, and vehicles in motion. Subject to working with electrical power from 110 volts to more than 480 volts. Subject to occasional exposure to chemical irritants such as cleaning solvents and noxious odors. Subject to exposure to intermittent loud noises caused by sirens, motors, and vehicles. Subject to occasional exposure to large amounts of dust. Subject to 24-hour emergency call, including weekends and holidays. Subject to daily, local travel to conduct maintenance and repairs at various work sites. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Strength enough to lift, push, pull, or carry objects weighing up to 100 pounds (with or without mechanical assistance), such as power tools, controllers, transformers, electric panels, cabinets, radio units, etc. Flexibility enough to bend, twist, and reach out from ladders, platforms, etc. to perform maintenance and repair tasks on radios and equipment. Extreme arm-hand steadiness and manual dexterity enough to perform maintenance and repair tasks on small electronic equipment parts and wires. Near vision enough to read blueprints, schematics, wiring diagrams, etc. and to work on small electronic parts and wires. Hearing enough to determine the location of malfunctions in equipment. Hearing and speech enough to communicate in person or by two-way radio. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the link below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).

Responsibilities

The Systems Support Technician I performs skilled technical work involving the installation, maintenance, and repair of electronic equipment. This includes testing faulty equipment, diagnosing malfunctions, and repairing equipment as needed.