Working Title: Systems Technician
State Role Title: Information Technology Specialist I
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: Information Technology
Department: 100212 - IT - Infrastructure Services
Pay Rate: Maximum Starting
Specify Range or Amount: $59,000
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 9/11/2025

QUALIFICATIONS:

Required Qualifications:
Demonstrated ability to work cooperatively and effectively with customers to resolve issues.
Demonstrated ability to maintain orderly spaces meticulously.
Diligence in following and updating detailed procedures with consistency and accuracy.
Familiarity with data center infrastructure including racks, cabling, power management, and cooling.
Experience with basic administration of Windows and Linux applications, scripts, email systems.
Additional Considerations:
Effectiveness in analyzing problems and determining the best approach to resolution.
Initiative to identify potential new improvements and problems to be solved.

Respond to requests including Microsoft 365, Microsoft fileshares, email, mailing lists, and other support tickets escalated to the Systems team.
Support and maintain the IT data centers. Functions include monitoring of the mechanical systems, administration of the physical security systems, and ensuring that the data centers are maintained to provide maximum system availability.
Manage the location and tracking of equipment in the data centers.